Member Services & Banking Specialist

Credit Union West; Surprise (AZ); On-site; USD 46,000 - 49,000; Full time

Benefits offered by this job

Incentives 15%

401K matching

Profit sharing

Gym reimbursement

PTO

Membership discounts

Job summary

Credit Union West in Surprise, AZ is seeking a Customer-focused Member Service Specialist to join our frontline team. This full-time clerical role supports member service, loan applications and new account openings, with emphasis on accurate processing and digital-channel assistance.

You'll help members with online banking, deposits, loans and service inquiries, while meeting sales and production objectives and maintaining strong security practices. Training provided.

Qualifications

• High school diploma or G.E.D. required.
• 1-3 years of lending experience in a financial institution.
• NMLS required.
• Bilingual preferred.

Responsibilities

• Sales and Service – meet or exceed sales and production objectives; process loan applications and funding for consumer loans and credit cards; promote loan-related products.
• New Account and Member Maintenance – open, maintain, and close a variety of membership accounts; assist with online banking and digital channels.
• Teller and Branch Support – process transactions accurately; ensure security controls; balance drawers; support team members.
• Performs other duties as assigned.

Education

High school diploma or G.E.D.

Job description

Credit Union West in Surprise, AZ is seeking a Customer-focused Member Service Specialist to join our frontline team. This full-time clerical role supports member service, loan applications and new account openings, with emphasis on accurate processing and digital-channel assistance.

You'll help members with online banking, deposits, loans and service inquiries, while meeting sales and production objectives and maintaining strong security practices. Training provided.