Senior Member Solutions Specialist

Desert-Financial-Credit-Union; Surprise (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Desert Financial Credit Union in Surprise, AZ is hiring a Senior Member Solutions Representative to deliver expert‑level service for members with complex financial needs. You will resolve advanced member requests, onboard new members, and support lending and business accounts while upholding policies, accuracy, and compliance.

The role requires strong communication, attention to detail, and the ability to handle high‑impact transactions, including wires and account services, in a fast‑paced

Qualifications

• Senior MSR role with focus on complex member interactions.
• Strong attention to detail and compliance in all transactions.
• Ability to onboard members and support lending and business accounts.

Responsibilities

• Deliver expert-level member service and relationship-building for complex needs.
• Resolve escalated member requests with independence and judgment.
• Support onboarding, digital tools adoption, and cross-sell opportunities.
• Handle high-impact transactions such as wires and specialty accounts with accuracy.

Job description

Desert Financial Credit Union in Surprise, AZ is hiring a Senior Member Solutions Representative to deliver expert‑level service for members with complex financial needs. You will resolve advanced member requests, onboard new members, and support lending and business accounts while upholding policies, accuracy, and compliance.

The role requires strong communication, attention to detail, and the ability to handle high‑impact transactions, including wires and account services, in a fast‑paced