Member Experience & Loans Specialist

Credit Union West; Glendale (AZ); On-site; USD 30,000 - 33,000; Full time

Job summary

Credit Union West in Glendale, AZ is seeking a friendly Member Service Specialist to provide frontline member service, open accounts, and assist with loans. This role supports teller operations, helps members with online banking, and promotes digital services in a fast-paced branch environment.

The position requires a high school diploma and 1-3 years lending experience, with NMLS required. Bilingual is a plus.

Qualifications

• High school diploma or GED.
• 1-3 years of lending experience in a financial institution.
• NMLS required. Bilingual preferred.

Responsibilities

• Sales and Service – meet or exceed sales and production objectives by handling member requests, identifying needs and making recommendations.
• New Account and Member Maintenance – open, maintain, and close a wide variety of accounts and assist members with online banking and digital channels.
• Teller and Branch Support – process transactions accurately, balance cash drawer, and assist with branch balancing activities.
• Performs other duties as assigned.

Skills

Communication

Multi-tasking

Time management

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Office

SharePoint

Teams

Zoom

Job description

Credit Union West in Glendale, AZ is seeking a friendly Member Service Specialist to provide frontline member service, open accounts, and assist with loans. This role supports teller operations, helps members with online banking, and promotes digital services in a fast-paced branch environment.

The position requires a high school diploma and 1-3 years lending experience, with NMLS required. Bilingual is a plus.