Member Services Associate - Part Time at DCFL

Galloway Ridge; Pittsboro (NC); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) retirement plan with employer 1

PTO and holidays

Tuition reimbursement

Wellness programs

On-site fitness center access

Job summary

Galloway Ridge in Pittsboro, NC is seeking a part-time Member Services Associate to greet members, schedule appointments, enroll participants in programs, and support the front desk operations with accuracy and warmth.

This 15-hour weekly role primarily covers mornings and mid-afternoons, handling payments, merchandise sales, contracts, and member communications, while assisting with marketing efforts and striving to enhance the Resident and Member Experience.

Qualifications

• High School Diploma; Associates degree preferred.
• Basic Life Support (BLS) and AED certification OR will complete within 90 days of hire.
• Two years of customer service experience.
• Excellent interpersonal and communication skills; computer skills; cash handling; ability to multitask.

Responsibilities

• Greeting members and addressing inquiries in person or by phone.
• Scheduling appointments and enrolling participants in programs.
• Touring prospective members and processing new contracts.
• Processing point of sale transactions.
• Assisting with marketing efforts and member retention.
• Attend department meetings and contribute to the Member Services team.

Skills

Customer service

Interpersonal communication

Cash handling

Scheduling

Multi-tasking

Education

High School Diploma

Associate degree

Job description

Description

Galloway Ridge is an upscale continuing care retirement community offering top-quality care in a warm, welcoming environment. We are looking for a customer-focused Member Services Associate to join our team at the Duke Center for Living (DCFL)! The Member Services Associate assists and supports the daily operations of the Member Services front desk and plays an important role in providing excellent service to members, residents and guests. You will help with appointment scheduling, payment and merchandise sales, general inquires & administrative duties, initiates and completes membership sales & creating agreements, and supports the Member Services Manager.

This position is part-time and will work 15 hours a week. Shifts will be primarily in the mornings and mid-afternoons.

Responsibilities include, but are not limited to:

• Greeting members and addressing member inquiries both in person and via telephone.
• Scheduling appointments and enrolling participants in programs.
• Touring prospective members; processing new and creating contracts
• Processing point of sale transactions
• Assisting with marketing efforts and member retention.
• Attend department related meetings.
• All other duties assigned include, but not limited to, enhancing the Resident and Member Experience.

Requirements

• High School Diploma. Associates degree preferred.
• Must have a Basic Life Support Certification and AED certification OR will complete both within 90 days of hire.
• Two years of customer service experience.
• Excellent interpersonal and communication skills; computer skills; cash handling skills; ability to perform multiple tasks at same time.

Why Galloway Ridge?

We offer a supportive work environment, opportunities for professional growth, and benefits that help you thrive:

• Competitive pay based on experience
• Comprehensive health, dental, and vision insurance
• 403(b) retirement plan with employer match
• Paid time off (PTO) and paid holidays
• Tuition reimbursement and continuing education opportunities
• Employee wellness programs and on-site fitness center access
• A collaborative culture built on caring, empowerment, integrity, and commitment

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