Member Services Associate

Power Wellness; Geneva (IL); On-site; USD 22,000 - 25,000; Part time

Job summary

Power Wellness seeks a Part-Time Member Services Associate at Delnor Health & Fitness Center in Geneva, IL. The role focuses on delivering top-notch member service, enrolling new members, and promoting services.

The position requires strong communication and computer skills, with weekday/evening availability and weekend openings. Responsibilities include desk operations, appointment scheduling, sales of memberships and services, and maintaining satisfaction metrics.

Qualifications

• High school diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Excellent inter-personal and communication skills.
• Ability to multi-task and maintain a professional demeanor.
• Proficient computer skills.

Responsibilities

• Oversee service desk interactions, opening/closing procedures, and registrations.
• Promote memberships and ancillary services including personal training and nutrition.
• Schedule appointments via core software and manage reminders.
• Balance daily sales and cash procedures as part of opening/closing duties.
• Enroll members via contract, explain options, and collect signatures and payments.
• Maintain clear radio communications with other departments.

Skills

Customer service

Sales experience

Interpersonal skills

Computer skills

Education

High School diploma or GED

Technical certificate

Job description

Position Title: Member Services Associate
Location: Delnor Health & Fitness Center - Geneva, IL
Type: Part Time (15-20 hrs/wk)
Availability: weekday closing, weekend opening
Pay Range: $16-$18/hour

Summary:
We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities:

• 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
• 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
• 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
• 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
• 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
• 6. Effective radio communication with all departments as needed.
• 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
• 8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
• 9. Must be able to stand for length of shift (generally 3-6 hours at a time).
• 10. Other duties as assigned.

Qualifications:

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.