Member Services Associate

Power Wellness; City of Albany (NY); On-site; USD 18,000 - 26,000; Part time

Job summary

Power Wellness is seeking a Part-Time Member Services Associate at CDPHP Fitness Connect in the Ciccotti Center. The role focuses on delivering excellent customer service, processing enrollments, and guiding members through check-in and sign-up processes.

The position emphasizes membership sales, guest inquiries, and coordination with staff to maintain a welcoming environment. A high school diploma or GED is preferred, with CPR within 90 days and 6 months of related experience.

Qualifications

• High school diploma or GED preferred.
• CPR/AED certification within 90 days.
• Minimum 6 months related experience.
• 2-3 years sales, reception and computer skills preferred.

Responsibilities

• Oversee service desk operations including opening/closing, phones, POS, guest registration and fees.
• Promote and sell memberships and ancillary services.
• Schedule all appointments via Compete software, including reminders and cancellations.
• Balance cash drawer and handle credit card/check policies.
• Enroll members via contracts, explain memberships, obtain signatures and payments.
• Communicate with other departments via radio as needed.
• Strive for satisfaction metrics (Secret Shops, member surveys).
• Maintain an average of 5 shifts per month.
• Stand for 3-6 hours per shift; perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Sales experience

Computer skills

Education

High School diploma or GED

1 year certificate from college or technical school

Tools

Compete software

Job description

Position Title: Member Services Associate
Location: CDPHP Fitness Connect at the Ciccotti Center
Type: Part time; hourly $16.00

Summary

We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities

1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
6. Effective radio communication with all departments as needed.
7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
9. Must be able to stand for length of shift (generally 3-6 hours at a time).
10. Other duties as assigned.

Qualifications

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.

We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management.

Integrity * Excellence * Humanity * Passion * Creativity * Humility