Member Services Associate

Hunter Super Techs - TurnPoint; Nashville (TN); On-site; USD 15,000 - 21,000; Part time

Job summary

Downtown YMCA is now hiring for a Part-time Member Services Associate, Middays. You’ll be the first face members see and help connect people with YMCA memberships, programs, and services, creating a welcoming experience.

Responsibilities include greeting members, leading tours, assisting with program registrations and transactions, building relationships, answering questions, and supporting growth and retention through outreach and engagement. Flexible schedule with evenings and weekends.

Qualifications

• Friendly, enthusiastic and passionate about serving others.
• Strong communication and relationship-building skills.
• Availability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Welcome members and guests with outstanding customer service
• Lead tours and share information about YMCA memberships, programs, and services
• Assist with program registration and membership transactions
• Build meaningful relationships that help members feel connected and engaged
• Answer questions, address concerns, and support a positive member experience
• Support membership growth and retention efforts through outreach and engagement initiatives

Skills

Customer service

Communication

Relationship building

Multitasking

Computer skills

Job description

The Downtown YMCA is Now Hiring for Member Services Associate, Middays

Position Type: Part-time

Pay Range starts at $13 per hour (or more depending on experience)

Though we offer flexible shifts across all locations. The following locations are seeking specific availability:

- Sumner County: Hiring for closing (4:30p – 9pm) and weekend shifts

- Northwest: Hiring for opening (4:45-9:00 AM) and weekend shifts

- Franklin: Hiring for opening shifts (4:45-9:00 AM)

Join our Membership Team and help create a welcoming, friendly experience for every person who walks through our doors! As a Member Services Associate, Middays , you'll be the first face members see and play an important role in helping people connect with the YMCA and all we have to offer.

What You’ll Do:

• Welcome members and guests with outstanding customer service
• Lead tours and share information about YMCA memberships, programs, and services
• Assist with program registration and membership transactions
• Build meaningful relationships that help members feel connected and engaged
• Answer questions, address concerns, and support a positive member experience
• Support membership growth and retention efforts through outreach and engagement initiatives

What We’re Looking For:

• Friendly, enthusiastic, and passionate about serving others
• Strong communication and relationship-building skills
• Organized, dependable, and able to manage multiple tasks
• Comfortable using computers and learning new software
• Availability to work a flexible schedule, including evenings and weekends
• Previous customer service or sales experience is a plus

Ready to make a difference while helping people achieve their goals? We'd love to meet you! Apply today!