Member Service Representative- Opener

Ymca Of Metropolitan Dallas; Dallas (TX); On-site; USD 17,000 - 23,000; Part time

Job summary

The Ymca Of Metropolitan Dallas is seeking a Membership Service Representative to open the branch and greet members, creating a welcoming environment from the moment they walk through the door. This part-time role covers weekday mornings 5:45–10:00 AM, with roughly 10–29 hours weekly, including light cleaning and customer service tasks to help members feel valued.

Responsibilities include giving quality tours, promoting memberships, scanning cards, and working with a team to retain members while

Qualifications

• Strong communication and customer service skills.
• Basic Microsoft Office proficiency.
• Experience in hospitality or frontline service is a plus.

Responsibilities

• Promote and sell memberships and services.
• Give quality tours to potential members.
• Scan member cards and greet by name.
• Build relationships and retain members.
• Answer member questions promptly and professionally.
• Attend trainings and team meetings.
• Light cleaning and hospitality tasks.
• Support team to create a positive environment.

Skills

Strong communication

Professional customer service

Microsoft Office

Web navigation

Bilingual helpful

Education

High school diploma or GED

Tools

Microsoft Office

Web navigation

Job description

• Base Pay $14.50 / Hour
• Job Category PART TIME
• Employee Type Regular Part Time
• Manage Others No

We’re looking for someone who wakes up ready to go and is excited to help us open our branch each morning, creating a welcoming environment where members feel valued from the moment they walk through the door.

This is a great opportunity for someone looking for a meaningful part‑time position that fits into their schedule. We are seeking a Membership Service Representative for weekday shifts, Monday through Friday, from 5:45–10:00 AM.

At the Y, strengthening community is our cause. We’re looking for dedicated, friendly individuals who are passionate about creating a welcoming environment for members of all backgrounds and abilities. This role also offers opportunities for growth and advancement, including the potential to become a coach, mentor, or supervisor.

Imagine going to work each day knowing that what you do positively influences the lives of people in your community.

Member Service Representatives are responsible to:

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch
• Provide positive outlook and experiences
• Friendly and team oriented
• Adaptable to changing situations
• Ability to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quickly
• Proficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED
• Bilingual helpful, but not required

THE SCHEDULE FOR THIS POSITION IS MONDAY-FRIDAY 5:45AM-10AM. PLEASE DO NOT APPLY IF YOU ARE NOT AVAILABLE TO WORK DURING THESE TIMES.

Requirements

As a Member Services Representative, you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:

• Give quality tours to potential new members
• Promoting and sellingmemberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Greeting members by name and scanning members in
• Building relationships and helping retain members
• Providing prompt, friendly, and professional service
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Participating in paid trainings and team meetings
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Supporting your team to create a positive and engaging environment

Summary

What We’re Looking For:

• A positive attitude and team spirit
• Strong communication and professional customer service skills
• Ability to multitask, prioritize, and stay organized
• Proactive approach to learning new information and using online/internal resources
• Comfortable with standing for extended periods
• Proficiency with Microsoft Office and basic web navigation
• Bilingual a plus, but not required
• High school diploma or GED required

Additional Information

• EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers