Member Services Associate II

VillaSport Athletic Club and Spa; San Jose (CA); On-site; USD 28,000 - 31,000; Part time

Benefits offered by this job

401K with dollar for dollar match up %

Complimentary club membership

Discounts on club products andservices

Job summary

Villa Sport in San Jose, CA is seeking a part-time Club Operations Associate to oversee opening and closing hours within a busy, member-focused environment. The role supports a welcoming, efficient club experience.

Shifts are Monday through Thursday from 4:30am to 8:30am, with a compensation range of $20.20–$22.30 per hour plus benefits, including a 401(k) match and complimentary club membership. Candidates should have strong customer service, excellent communication, and the ability to

Qualifications

• Member Services Staff consistently exhibit exceptional member service and ability to utilize current procedures.
• Excellent phone skills; ability to handle intermittent heavy phones.
• Efficient, well-organized, able to handle a variety of duties simultaneously.
• Strong background in problem solving, selling and quality service skills.
• Previous customer service experience.
• Experience leading a shift or being a MOD preferred.
• Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
• Ability to work in a multi-faceted organization.
• Professional image through dress, posture and poise.
• Assertive with outgoing personality.
• High School Diploma or equivalent skills gained through experience.
• Minimum age 18.

Responsibilities

• Provide club operational oversight during opening and closing hours.
• Support morning shift activities and member interactions.
• Maintain high standards of service and club appearance.

Skills

Customer service

Phone skills

Multi-tasking

Communication

Shift lead

High school diploma

Age 18+

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: San Jose, CA 95132Position Type: Part TimeSalary Range: $20.20 - $22.30 HourlyTravel Percentage: NoneJob Category: Hospitality - HotelVilla Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!

POSITION SUMMARY:

The purpose of this position is to provide Club operational oversight during daily club opening and closing hours.

SCHEDULE:

Monday-Thursday, 4:30am-8:30am

COMPENSATION AND BENEFITS INCLUDE:

• $20.20 - $22.30 per hour, based on relevant experience to the role.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

QUALIFICATIONS:

• Member Services Staff consistently exhibit exceptional member service and ability to utilize current procedures.
• Excellent phone skills; ability to handle intermittent heavy phones.
• Efficient, well-organized, able to handle a variety of duties simultaneously.
• Strong background in problem solving, selling and quality service skills.
• Previous customer service experience.
• Experience leading a shift or being a MOD preferred.
• Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
• Ability to work in a multi-faceted organization.
• Professional image through dress, posture and poise.
• Assertive with outgoing personality.
• High School Diploma or equivalent skills gained through experience.
• Minimum age 18.

For more information about Villa Sport, please visit our website at www.villasport.com.

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.