Member Services Associate

VillaSport Athletic Club and Spa; Katy (TX); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

401K with dollar for dollar match up to 4%

Complimentary club membership

Discounts on club products and services

Flexible scheduling

Job summary

VillaSport Athletic Club and Spa in Katy, TX, is looking for a part-time entry-level position to provide exceptional service at the Member Services Desk. Responsibilities include monitoring operations, assisting in various club areas, and ensuring high-quality customer interactions.

The role offers various benefits including a 401K match and flexible scheduling. Ideal candidates should possess excellent communication and organizational skills, be customer-focused, and enjoy working in a dynamic environment.

Qualifications

• Ability to handle intermittent heavy phone traffic.
• Efficient and well-organized to handle various duties.
• Previous customer service experience preferred.

Responsibilities

• Provide quality service and information regarding club operations.
• Monitor the Member Services Desk.
• Assist in various club areas as needed.

Skills

Excellent phone skills

Five-star customer service skills

Excellent communication skills

Good organizational skills

Ability to quickly learn new tasks or technology

Outgoing, friendly

Education

Progress toward high school diploma or college degree

Job description

Job Details

Location: Katy, TX 77494
Position Type: Part Time
Travel Percentage: None
Job Shift: Any
Job Category: Hospitality - Hotel

Position Summary

This entry‑level position provides consistent quality service, accurate information regarding all areas of club operations, and monitors the Member Services Desk, including but not limited to policies and procedures.

With a can‑do spirit and willingness to help wherever needed, you will thrive at Villa Sport. In addition to the Member Services department, you may be trained and assigned to one or more of these club areas:

• Café
• Recovery + Spa (reception)
• Housekeeping
• Sports
• Facilities

Compensation and Benefits

• Hourly rate of pay based on relevant experience to the role.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.
• Flexible scheduling.

Qualifications

• Excellent phone skills; ability to handle intermittent heavy phone traffic.
• Efficient, well‑organized, able to handle a variety of duties simultaneously.
• Previous customer service experience.
• Bilingual a plus.
• Minimum 16 years of age (certification requirements vary for café roles).
• Five‑star customer service skills.
• Excellent communication skills.
• Good organizational skills.
• Ability to quickly learn new tasks or technology.
• Enjoy working in a fast‑paced and varied environment where the customer is first.
• Committed and flexible.
• Outgoing, friendly and able to work with and serve all kinds of people.
• Fast learner with a variety of interests.
• High energy with a positive outlook and can‑do spirit.
• Team player who enjoys taking on new challenges.
• Progress toward high school diploma or college degree preferred.

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status and any other characteristic protected by federal, state or local law.