Member Services Lead Associate

VillaSport Athletic Club and Spa; Meridian (ID); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

PTO

401K with 4% match

Complimentary club membership

Discounts on products and services

Job summary

Villa Sport Athletic Club and Spa in Idaho seeks a proactive Member Services Leader to guide the Member Services team and oversee front desk and Fuel Center operations. You will ensure members receive exceptional service at entry and departure, assist with information requests, and support club needs with a friendly, upbeat attitude.

We offer hourly compensation based on experience, full-time hours, a comprehensive benefits package, PTO, 401(k) with up to 4% match, complimentary membership, and

Qualifications

• Strong customer service and communication skills.
• Ability to stand for extended periods.
• Basic computer skills and familiarity with club packages.
• Outgoing, upbeat personality with daily people interaction.
• Ability to complete the necessary paperwork and agreements.

Responsibilities

• Lead the Member Services team and manage front desk and Fuel Center operations.
• Ensure excellent member service on entry and departure.
• Assist members with information requests.
• Support club operations and member inquiries daily.

Skills

Communication skills

Customer service

Standing for extended periods

Basic computer skills

Out going personality

Paperwork/documentation

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!POSITION SUMMARY:This position leads the Member Services team and manages the operations of the Member Services department, including front desk and Fuel Center. The MSL ensures that all members receive excellent service when entering and departing the club, requesting information, and utilizing the Fuel Center.COMPENSATION AND BENEFITS INCLUDE:Hourly, based on relevant experience to the role. Full-time hours.Full benefits package.PTO.401K with dollar for dollar match up to 4%.Complimentary club membership.Discounts on club products and services.QUALIFICATIONS:Excellent communication and customer service skillsAbility to stand for extended periods of timeBasic computer skillsThorough understanding of the Company's membership packages and incentivesUpbeat personality with the ability to connect with new people dailyAbility to properly fill out the necessary paperwork and agreements associated with our businessFor more information about Villa Sport, please visit our website at www.villasport.com.EQUAL EMPLOYMENT OPPORTUNITYIt is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.