Member Experience Specialist — Club Services & Safety

Excel Fitness; Springdale (AR); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Excel Fitness in Springdale is seeking a team-oriented member services associate to keep the club clean, safe, and welcoming. You will assist members, operate the POS, update member data, and ensure compliance with policies while maintaining inventory and supporting promotions.

The role requires strong communication, reliability, and the ability to work a flexible schedule in a gym environment. Prior CPR/AED certification and fitness club familiarity are a plus.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and point of sale.
• Ensure members follow company policies and guidelines.
• Provide a safe and secure environment for all members.
• Communicate with members and create high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on inventory orders.
• Stay up to date on required certifications and training courses.
• Participate in team meetings.
• Promote, tour, and assist prospects and potential members.
• Assist GM and AM with member promotions and operational strategies.
• Ensure compliance with laws and insurance requirements.
• Operate and assist members with equipment and amenities.
• Represent the company at community events.

Skills

Communication skills

Teamwork

Proactive problem-solving

Organizational skills

Education

High School Diploma or equivalent

CPR & AED Certification

Tools

Microsoft Office

Job description

Excel Fitness in Springdale is seeking a team-oriented member services associate to keep the club clean, safe, and welcoming. You will assist members, operate the POS, update member data, and ensure compliance with policies while maintaining inventory and supporting promotions.

The role requires strong communication, reliability, and the ability to work a flexible schedule in a gym environment. Prior CPR/AED certification and fitness club familiarity are a plus.