Member Services Associate - Evening/Night Shifts

Baseline Fitness; Duluth (MN); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Résumé du poste

Planet Fitness PF Baseline Fitness in Duluth, MN is seeking a Customer Service Representative to drive new member sales and create an exceptional member experience by delivering superior customer service to members, prospective members, and guests.

The role includes greeting potential members, handling front desk tasks, answering calls, taking information calls and tours, assisting with sign-ups, check-ins, cancellations, and updating member accounts, while maintaining a welcoming, clean club

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsabilités

• Greet/meet potential members, providing a great customer experience
• Answering phone calls in a polite and friendly manner to assist with questions or concerns
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
• Help maintain the neatness/cleanliness of the club

Connaissances

Customer service

Front desk

Basic computer skills

Description du poste

Planet Fitness PF Baseline Fitness in Duluth, MN is seeking a Customer Service Representative to drive new member sales and create an exceptional member experience by delivering superior customer service to members, prospective members, and guests.

The role includes greeting potential members, handling front desk tasks, answering calls, taking information calls and tours, assisting with sign-ups, check-ins, cancellations, and updating member accounts, while maintaining a welcoming, clean club