Member Services Associate – Banking & Solutions

Coasthills Federal Credit Union; Lompoc (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

CoastHills Federal Credit Union in Lompoc, CA is seeking a Member Services Officer 1 to perform a range of basic banking transactions and assist members with their banking needs. The role emphasizes cross-selling products and maintaining a positive credit union image.

Under supervision, this position handles deposits, withdrawals, transfers, loan payments, and other services, while ensuring accurate cash handling and adherence to policies.

Qualifications

• Relevant customer service and/or cash handling experience in a retail or banking environment.
• Knowledge of branch operational activities and basic understanding of lending practices and policies.
• Completion of New Employee Training Program.

Responsibilities

• Performs banking transactions such as deposits, withdrawals, transfers and loan payments as directed by procedures.
• Prepares and processes transaction requests by telephone and mail.
• Cross-sells Credit Union services, products, programs and investment opportunities.
• Assists members in completing forms and documents.
• Balances cash and coin accurately and maintains appropriate cash levels.
• Resolves errors and member concerns in a timely manner.
• Remains current on Credit Union policies, procedures and services.

Skills

Customer service

Cash handling

Cross-selling

Product knowledge

Job description

CoastHills Federal Credit Union in Lompoc, CA is seeking a Member Services Officer 1 to perform a range of basic banking transactions and assist members with their banking needs. The role emphasizes cross-selling products and maintaining a positive credit union image.

Under supervision, this position handles deposits, withdrawals, transfers, loan payments, and other services, while ensuring accurate cash handling and adherence to policies.