Member Services Officer 3-Relationship Spec.

Coasthills Federal Credit Union; Lompoc (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

CoastHills Federal Credit Union in Lompoc, CA is seeking a Member Services Officer 3 – Relationship Specialist to identify member financial needs, cross-sell products, and support loan and deposit transactions. Under the Branch Manager, you will handle inquiries by phone, email, or in person and help members open accounts.

The role requires high school diploma and two years sales experience; training will cover consumer loans, GAP, MBI and other credit union offerings; occasional travel to other

Qualifications

• Two years of progressive sales and cross-selling experience in a financial or retail environment.
• Knowledge of Credit Union products and services.
• Proficiency in MS Office (Word) is highly desirable.

Responsibilities

• Prepares and processes loan-related transaction requests, in person or by telephone.
• Actively explains, promotes and cross-sells Credit Union services, products, programs, and investment opportunities.
• Resolves errors, member problems and/or complaints in a timely manner.
• Opens new membership and share accounts, and cross-sells products as appropriate.
• Promotes, quotes, and sells GAP, MBI, and Debt Cancellation during the loan application and funding process.
• Reviews credit reports to identify opportunities and cross-sell additional loan and ancillary products.

Skills

Sales experience

Cross-selling

Customer service

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office (Word)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Officer 3-Relationship Spec.

Full-Time Non-Exempt Regular Lompoc, CA, US

Salary Range: $24.00 To $24.50 Hourly

SUMMARY

Under the general supervision of the Branch Manager, the Member Services Officer 3 – Relationship Specialist identifies the financial needs of Credit Union members and effectively cross-sells products, services, and solutions. Responsible for performing a wide variety of loan and deposit-based functions. Researches, analyzes, and resolves a broad range of complex customer issues. Provides a high level of responsiveness to member inquiries by phone, email, or in person. Promotes and maintains a positive image of the Credit Union.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

Prepares and processes loan-related transaction requests, in person or by telephone.

Actively explains, promotes and cross-sells Credit Union services, products, programs, and investment opportunities.

Resolves errors, member problems and/or complaints in a timely manner.

Accurately operates a variety of office equipment and machines.

Opens new membership and share accounts, and cross-sells products as appropriate.

Thoroughly understands features and benefits of GAP (Guaranteed Asset Protection), MBI (Mechanical Breakdown Insurance) and Debit Cancellation (Life, Unemployment, Disability). Promotes, quotes, and sells to penetration levels set forth by Credit Union.

Assists members in identifying loan and deposit products and follows appropriate procedures.

Performs advanced problem resolution and account adjustments.

Promotes, quotes, and sells GAP (Guaranteed Asset Protection), MBI (Mechanical Breakdown Insurance), and Debt Cancellation (Life, Unemployment, Disability) during the loan application and funding process to penetration levels set forth by Credit Union.

Performs duties as a Membership Officer as prescribed under Policy 1150 of the Credit Union Policy Manual.

Maintains current job knowledge of Credit Union policies, procedures, and services.

Makes outbound calls to initiate and process new loan and deposit products from new and existing members.

Reviews credit reports to identify opportunities and cross-sell additional loan and ancillary products.

Assists in coaching and development of other branch employees.

Performs MSO 1, MSO 2, and MSO 3 – Operations Specialist duties as needed.

Performs duties as assigned by management and may be assigned to work at any branch.

QUALIFICATIONS

Education and Experience

High school diploma or equivalent.

Two years of progressive sales and cross-selling experience in a financial or retail environment.

Certificates, Licenses and Registrations

None.

Knowledge

Within six months of hire:

Successful completion of core competencies certification.

Successful completion of Member Services Officer 2 certification.

Knowledge of consumer loans, including processing and funding.

Successful completion of Member Services Officer 3 certification.

Knowledge of Credit Union products and services.

Proficiency in MS Office (especially Word) highly desirable.

Other Skills and Abilities

Operates a variety of office equipment and machines.

Ability to travel, attend, and participate in training and meetings at various locations.

AFFIRMATIVE ACTION/EEO STATEMENT:

CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law.

For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please click here .