Member Services Associate

Villa Sport; Eagle (ID); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401K with 4% match

Complimentary Club membership

Discounts on club goods and services

Flexible scheduling

Job summary

Villa Sport is seeking a Member Services Associate to greet members and guests with a positive, policy-aware approach. You will handle member inquiries, relay policies clearly, and support the front desk operations to ensure a welcoming club environment.

Responsibilities include maintaining excellent customer service, standing for long periods, and using basic computer skills. A strong communicator with a service mindset will thrive here.

Qualifications

• Excellent communication and customer service skills.
• Standing for long periods of time.
• Working knowledge of basic computer skills.
• Ability to lift 50 lbs.
• Memorizing the TI script, guest greeting, and phone greeting.
• Memorizing Fuel Center menu and nutrition information.
• PFC University Certification (company-provided training within 60 days of employment).

Responsibilities

• Serve as the gatekeeper and set the tone for members and guests.
• Know and relay policy in a manner that reflects the Company well.
• Assist members with their needs and direct inquiries appropriately.
• Report to the Member Service Lead and General Manager.

Skills

Customer service skills

Communication skills

Physical stamina

Computer literacy

Lift 50 lbs

Script memorization

Nutrition information knowledge

Education

PFC University Certification

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team thats going places? Your journey starts here!

POSITION SUMMARY:

The Member Services Associate is the gatekeeper. They will set the tone for all incoming members and guests. They will be expected to know all policies, adhere to all policies and relay policy in a manner that represents the Company in the best manner as well as helping the member/guest with their needs.
The Member Services Associate reports directly to the Member Service Lead and General Manager.

COMPENSATION AND BENEFITS INCLUDE:

• - Hourly rate of pay, based on relevant experience to the role.
• - 401K with dollar for dollar match up to 4%.
• - Complimentary Club membership.
• - Discounts on Club goods and services.
• - Flexible scheduling.

QUALIFICATIONS:

• - Excellent communication and customer service skills.
• - Standing for long periods of time.
• - Working knowledge of basic computer skills.
• - Ability to lift 50 lbs.
• - Memorizing the company's TI script, guest greeting, and phone greeting.
• - Memorizing Fuel Center menu and nutrition information (within 30 days of employment)
• - PFC University Certification (company-provided training within 60 days of employment)

For more information about Villa Sport, please visit our website at www.villasport.com .

EQUAL EMPLOYMENT OPPORTUNITY

It is the Companys policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Companys needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.