Member Services Associate

Villa Sport; Caldwell (ID); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401K with company match

Complimentary Club membership

Discounts on club goods and services

Flexible scheduling

Job summary

Villa Sport seeks a motivated Member Services Associate for our Caldwell-area clubs. You will greet members, assist guests, and relay policies to maintain a welcoming, professional environment. Key requirements include excellent communication, the ability to stand long periods, basic computer skills, and the capacity to lift 50 lbs.

Training covers scripts and nutrition info within 60 days. We offer hourly pay commensurate with experience, a 401(k) with company match up to 4%, complimentary club

Qualifications

• Outstanding communication and customer service abilities required.
• Ability to stand for extended periods during shifts.
• Basic computer skills with familiarity in POS systems.
• Must be able to lift 50 lbs.
• Memorize company scripts and greet guests professionally.
• Complete PFC University training within 60 days.

Responsibilities

• Set the tone for all incoming members and guests.
• Know and relay company policies.
• Assist members with needs and inquiries.
• Report to the Member Service Lead and General Manager.

Skills

Excellent communication

Customer service skills

Standing for long periods

Basic computer skills

Ability to lift 50 lbs

TI script memorization

Fuel Center menu knowledge

PFC University Certification

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team thats going places? Your journey starts here!

POSITION SUMMARY:

The Member Services Associate is the gatekeeper. They will set the tone for all incoming members and guests. They will be expected to know all policies, adhere to all policies and relay policy in a manner that represents the Company in the best manner as well as helping the member/guest with their needs.
The Member Services Associate reports directly to the Member Service Lead and General Manager.

COMPENSATION AND BENEFITS INCLUDE:

• - Hourly rate of pay, based on relevant experience to the role.
• - 401K with dollar for dollar match up to 4%.
• - Complimentary Club membership.
• - Discounts on Club goods and services.
• - Flexible scheduling.

QUALIFICATIONS:

• - Excellent communication and customer service skills.
• - Standing for long periods of time.
• - Working knowledge of basic computer skills.
• - Ability to lift 50 lbs.
• - Memorizing the company's TI script, guest greeting, and phone greeting.
• - Memorizing Fuel Center menu and nutrition information (within 30 days of employment)
• - PFC University Certification (company-provided training within 60 days of employment)

For more information about Villa Sport, please visit our website at www.villasport.com .

EQUAL EMPLOYMENT OPPORTUNITY

It is the Companys policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Companys needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.