Member Services Associate

Paycom - ATS; Caldwell (ID); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401K with company match up to 4%

Complimentary Club membership

Discounts on Club goods and services

Flexible scheduling

Job summary

Villa Sport is seeking a Member Services Associate to greet members and guests, set a welcoming tone, and relay club policies professionally. You’ll support the front desk, answer questions, and help guests with their needs in a fast-paced club environment.

The role emphasizes excellent communication, friendly service, and basic computer skills, with training provided for scripting and policies. We offer competitive wages, benefits, and a flexible, member-focused team culture.

Qualifications

• Excellent communication and customer service skills.
• Ability to stand for long periods.
• Working knowledge of basic computer skills.
• Ability to lift up to 50 lbs.
• Memorize and use company scripts for greeting guests.
• PFC University Certification (training provided within 60 days).

Responsibilities

• Greet members and guests and set a positive tone.
• Explain and enforce club policies to ensure member needs are met.
• Direct inquiries to the Member Service Lead or General Manager.
• Maintain knowledge of club services and promotions.
• Assist with scheduling and basic administrative tasks.

Skills

Customer service

Communication

Basic computer skills

Memorization

Lifting 50 lbs

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!POSITION SUMMARY:The Member Services Associate is the gatekeeper. They will set the tone for all incoming members and guests. They will be expected to know all policies, adhere to all policies and relay policy in a manner that represents the Company in the best manner as well as helping the member/guest with their needs.The Member Services Associate reports directly to the Member Service Lead and General Manager.COMPENSATION AND BENEFITS INCLUDE:Hourly rate of pay, based on relevant experience to the role.401K with dollar for dollar match up to 4%.Complimentary Club membership.Discounts on Club goods and services.Flexible scheduling.QUALIFICATIONS:Excellent communication and customer service skills.Standing for long periods of time.Working knowledge of basic computer skills.Ability to lift 50 lbs.Memorizing the company's TI script, guest greeting, and phone greeting.Memorizing Fuel Center menu and nutrition information (within 30 days of employment)PFC University Certification (company-provided training within 60 days of employment)For more information about Villa Sport, please visit our website at www.villasport.com.EQUAL EMPLOYMENT OPPORTUNITYIt is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.