Member Services Associate

National DCP, LLC; Duluth (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

FSA/HSA

401(k) retirement plan

Paid time off

Bonus potential

Job summary

National DCP, LLC (NDCP) is hiring for a call center support role in Duluth, GA. You will assist NDCP Members (franchisees), store personnel, and drivers via phone and email, with a 9:00 AM–5:30 PM schedule on four weekdays plus Saturday.

Responsibilities include handling shipments, credits, orders, product changes, and promotions. Candidates should have 3+ years of customer service, call center experience, and strong communication. NDCP offers competitive pay and benefits.

Qualifications

• College degree preferred or equivalent experience.
• 3+ years of customer service experience preferred.
• Call center experience preferred.
• Excellent verbal and written communication.
• Ability to multitask while staying organized.
• Proficient with computer systems and MS Office.
• Punctual and reliable; team-oriented.

Responsibilities

• Handle questions related to shipments, credits, orders, product specs, changes, new products, and promotions.
• Track calls via incident queue and resolve within 24–48 hours via internal ticketing system.
• Process orders accurately and efficiently.
• Provide prompt, professional, and courteous service.
• Offer alternatives to meet caller expectations and resolve issues.
• Maintain customer-focused communication and knowledge of NDCP products/services.
• Maintain knowledge of NDCP systems and applications for daily tasks.

Skills

Customer service

Call center

Communication

Multitasking

Team player

Punctual/reliable

MS Office

SAP

Education

College degree preferred

Tools

SAP

Microsoft Office

Job description

Overview

Take your career to the next level with NDCP!

Company Overview

National DCP, LLC (NDCP) is hiring talented and driven professionals to join our growing team . We’re a $3 billion supply chain leader supporting over 10,000 Dunkin’ restaurants across the U.S. Our team powers one of the most recognized quick-service brands through innovative logistics , reliable service, and high-quality product distribution. Known for delivering real value and operational excellence, NDCP is at the forefront of supply chain management—and we’re looking for passionate individuals to help us keep moving forward.

Position Overview

This position provides Call Center support via multiple channels (i.e., phone, email) to our NDCP Members (Franchisees), Store personnel, and NDCP Drivers for products and services supplied through the NDCP.

Schedule: 9 AM – 5:30 PM (4 weekdays – plus Saturday).

Why Work with Us?

At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas are heard and your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewarding career

Benefits

Benefits you can count on:

NationalDCP offers a robust benefits suite . Check out our career page for our full list of benefits

• Medical, dental & vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company paid life, AD&D, short and long-term disability
• 401(k) retirement plan with company match
• Paid Time Off (vacation, sick, discretionary) & paid holidays and more!
• Compensation salary plus bonus potential
• Additional benefits: employee assistance programs, discount programs, tuition discount program , and more!

Responsibilities

What you will do:

• Appropriately handles questions related to shipment schedules, credit inquiries/requests, and status of orders, product specifications, product changes, new product introductions, and promotions
• Track all calls via the incident queue and ensure resolution, follow-up, and closure within 24 – 48 hours via internal ticketing system; unless otherwise determined
• Process orders in an efficient and accurate manner
• Provide prompt, professional, and courteous service
• Facilitate, resolve, and suggest alternative solutions when necessary to meet the caller’s expectations
• Remain customer-focused and communicate in an exemplary fashion by delivering clear and concise information to all customers
• Have a thorough knowledge of the products and services offered
• Maintain a strong working knowledge of all NDCP systems and applications to perform daily tasks

Functions

• Adhere to all department policies and procedures and meet the minimum performance standards for quality and productivity
• Participate in non-call activity, including special projects as needed

Supervision Exercised: This position has no direct supervisory responsibilities.

Qualifications

What you bring:

• College degree preferred or equivalent experience.
• 3+ years of customer service experience preferred.
• Prefer experience working in a call center.
• Excellent communication, both verbal and written.
• Ability to multitask while remaining organized and disciplined with time management
• Ability to maneuver through various computer screens quickly and able to utilize tools and resources as needed
• Presents oneself in a positive, professional manner
• Must be punctual/reliable
• Ability to work well in a team environment
• Quality conscious, detail-oriented, and goal-driven
• Must be able to work flexible hours that can include weekends and holidays
• Strong computer skills
• SAP experience preferred
• Working knowledge of Microsoft products (i.e., Word, Excel)

Equal Opportunity Employer

NDCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.