Member Services Associate

National DCP, LLC.; Duluth, Northern (GA, KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Flexible Spending Account (FSA)/Health

Company paid life, AD&D, short and/or/

Long-term disability

401(k) retirement plan with company  匹

Job summary

National DCP, LLC is seeking a Call Center support specialist to assist Franchisees, store personnel and drivers via phone and email. Schedule is 9:00 AM – 5:30 PM, with four weekdays and Saturdays.

The role emphasizes timely issue resolution, order processing, and professional customer service to ensure satisfaction. You will need a college degree or equivalent experience, 3+ years in customer service, and experience in a call center is preferred.

Qualifications

• College degree preferred or equivalent experience.
• 3+ years of customer service experience preferred.
• Experience in a call center is preferred.
• Excellent verbal and written communication.
• Ability to multitask while staying organized and disciplined with time management.
• Proficiency navigating multiple computer screens and using tools as needed.
• Punctual, reliable and team oriented.
• Flexible hours including weekends and holidays.
• Proficient with Microsoft products.

Responsibilities

• Handles questions related to shipment schedules, credit inquiries/requests, and order statuses, product specifications and promotions.
• Tracks calls via incident queue and ensures resolution and closure within 24–48 hours.
• Processes orders efficiently and accurately.
• Provides prompt, professional, and courteous service.
• Supports callers with alternative solutions to meet expectations.
• Maintains thorough knowledge of products, services, and NDCP systems.
• Adheres to department policies and meets performance standards for quality and productivity.
• Participates in non-call activities and special projects as needed.

Skills

Customer service

Strong communication

Time management

Teamwork

Punctuality

Multitasking

Education

College degree preferred

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Overview

Take your career to the next level with NDCP!

Company Overview:National DCP, LLC (NDCP) is hiring talented and driven professionals to join our growing team.We’rea$3 billionsupply chain leader supporting over 10,000 Dunkin’ restaurants across the U.S. Our team powers one of the most recognized quick-service brands through innovativelogistics, reliable service, and high-quality product distribution. Known for delivering real value and operational excellence, NDCP is at the forefront of supply chain management—andwe’relooking for passionate individuals to help us keep moving forward.

Position Overview:

This position provides Call Center support via multiple channels (i.e., phone, email) to our NDCP Members (Franchisees), Store personnel, and NDCP Drivers for products and services supplied through the NDCP.

Schedule: 9 AM – 5:30 PM (4 weekdays – plus Saturday).

Why Work withUs?At NDCP, your work matters. We offer a collaborative, people-first environment where your ideas areheardand your growth is supported. From competitive pay and full benefits to career advancement opportunities, we invest in your success—because when you thrive, so do we. Join us and take the next step in a meaningful, rewardingcareer

Benefitsyou can count on:

NationalDCP offers a robust benefits suite. Check out our career page for our full list of benefits

• Medical, dental & vision insurance

• Flexible Spending Account (FSA) / Health Savings Account (HSA)

• Company paidlife, AD&D, short and long-termdisability

• 401(k) retirement plan with company match

• Paid Time Off (vacation, sick, discretionary) & paid holidaysand more!
• Compensation salary plus bonus potential

• Additionalbenefits: employeeassistance programs, discount programs, tuition discount program, and more!

Responsibilities

What you will do:

1. Appropriately handles questions related to shipment schedules, credit inquiries/requests, and statusof orders, product specifications, product changes, new product introductions, and promotions 2. Track all calls via the incident queue and ensure resolution, follow-up, and closure within 24 – 48hours via internal ticketing system; unless otherwise determined 3. Process orders in an efficient and accurate manner4. Provide prompt, professional, and courteous service5. Facilitate, resolve, and suggest alternative solutions when necessary to meet the caller’sexpectations6. Remain customer-focused and communicate in an exemplary fashion by delivering clear andconcise information to all customers 7. Have a thorough knowledge of the products and services offered8. Maintain a strong working knowledge of all NDCP systems and applications to perform dailyfunctions 9. Adhere to all department policies and procedures and meet the minimum performancestandards for quality and productivity10. Participate in non-call activity, including special projects as needed

Supervision Exercised: This position has no direct supervisory responsibilities.

Qualifications

What you bring:

1. College degree preferred or equivalent experience.

2. 3+ years of customer service experience preferred.

3. Prefer experience working in a call center.

4. Excellent communication, both verbal and written.

5. Ability to multitask while remaining organized and disciplined with time management

6. Ability to maneuver through various computer screens quickly and able to utilize tools and resources as needed

7. Presents oneself in a positive, professional manner

8. Must be punctual/reliable

9. Ability to work well in a team environment

10. Quality conscious, detail-oriented, and goal-driven

11. Must be able to work flexible hours that can include weekends and holidays

12. Strong computer skills

13. SAP experience preferred

14. Working knowledge of Microsoft products (i.e., Word, Excel)

Equal Opportunity Employer:

NDCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.