Member Services Associate

Nashville Public Radio; Baltimore (MD); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Paid holidays

Casual dress

Flexible environment

Job summary

Agora Companies seeks a dedicated Member Services Associate in a hybrid role combining in-office collaboration and remote work. You’ll support subscribers, learn from experienced finance professionals, and play a key part in a fast-moving, finance-focused environment.

You will handle inquiries, provide clear information on accounts, and help improve the customer knowledge base while mentoring junior staff. This role offers a flexible, employee-centered workplace and growth opportunities.

Qualifications

• 1–2 years of experience in customer service or technical support.
• Excellent verbal and written communication skills with a customer-first mindset.
• A proactive, solutions-oriented approach and the ability to stay composed under pressure.

Responsibilities

• Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience.
• Manage escalated customer inquiries with professionalism, empathy, and attention to detail.
• Provide clear, accurate information about publications, services, and account options.
• Track and document customer interactions to identify patterns and share actionable insights.
• Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs.
• Contribute to the customer knowledge base by documenting common issues and solutions.
• Support and mentor Tier I specialists by modeling best practices in communication and problem-solving.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Learning mindset

Job description

If you’re passionate about finance and love helping people, this could be the perfect opportunity.

An Agora Company is searching for a full-time Member Services Associate to join its growing team in a hybrid role, combining both in-office collaboration and work-from-home flexibility. In this role, you’ll support valued members while learning directly from some of the most respected former Wall Street brokers in the industry.

This isn’t your typical customer service job; it’s the starting point of a dynamic career in a fast-moving, finance-focused environment where no two days are ever the same.

Responsibilities

• Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience
• Manage escalated customer inquiries with professionalism, empathy, and attention to detail.
• Provide clear, accurate information about our publications, services, and account options.
• Track and document customer interactions to identify patterns and share actionable insights.
• Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs.
• Contribute to the customer knowledge base by documenting common issues and solutions.
• Support and mentor Tier I specialists by modeling best practices in communication and problem-solving.

Qualifications

• 1–2 years of experience in customer service or technical support
• Excellent verbal and written communication skills with a customer-first mindset.
• A proactive, solutions-oriented approach and the ability to stay composed under pressure.
• The drive to thrive in a fast-paced environment while working both independently and collaboratively.
• Eagerness to learn, grow, and be coached.

Compensation Range

$47,000 - $52,000 USD

Location(s) & Work Arrangement

Mount Vernon, Baltimore / Hybrid

Who are we?

The Agora Companies service 10+ affiliated publishing groups all around world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health and lifestyle.

We believe strongly in nurturing and developing our team members and don’t just hire to fill gaps. We see every individual as crucial to success of our mission and purposefully create opportunities for them to grow along with the organization.

What We Offer

We offer a wide variety of benefits, programs, and services to our employees, including:

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment