Finance Member Services Associate — Hybrid Role

Nashville Public Radio; Baltimore (MD); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Paid holidays

Casual dress

Flexible environment

Job summary

Agora Companies seeks a dedicated Member Services Associate in a hybrid role combining in-office collaboration and remote work. You’ll support subscribers, learn from experienced finance professionals, and play a key part in a fast-moving, finance-focused environment.

You will handle inquiries, provide clear information on accounts, and help improve the customer knowledge base while mentoring junior staff. This role offers a flexible, employee-centered workplace and growth opportunities.

Qualifications

• 1–2 years of experience in customer service or technical support.
• Excellent verbal and written communication skills with a customer-first mindset.
• A proactive, solutions-oriented approach and the ability to stay composed under pressure.

Responsibilities

• Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience.
• Manage escalated customer inquiries with professionalism, empathy, and attention to detail.
• Provide clear, accurate information about publications, services, and account options.
• Track and document customer interactions to identify patterns and share actionable insights.
• Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs.
• Contribute to the customer knowledge base by documenting common issues and solutions.
• Support and mentor Tier I specialists by modeling best practices in communication and problem-solving.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Learning mindset

Job description

Agora Companies seeks a dedicated Member Services Associate in a hybrid role combining in-office collaboration and remote work. You’ll support subscribers, learn from experienced finance professionals, and play a key part in a fast-moving, finance-focused environment.

You will handle inquiries, provide clear information on accounts, and help improve the customer knowledge base while mentoring junior staff. This role offers a flexible, employee-centered workplace and growth opportunities.