Finance Member Services Associate (Hybrid) Growth

Oxford Club; Baltimore (MD); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) plan with employer matching

Generous vacation time and paid holid作

Casual dress code

Highly flexible environment

Job summary

Agora Companies in Baltimore is seeking a full-time Member Services Associate for a hybrid role, blending in-office collaboration with work-from-home flexibility. You will support members while learning from seasoned professionals.

Responsibilities include handling calls, addressing inquiries, educating members about publications and services, documenting interactions, and collaborating with editors, marketing, and product teams. This is a dynamic, finance-focused career start.

Qualifications

• 1–2 years of experience in customer service or technical support.
• Excellent verbal and written communication skills with a customer-first mindset.
• A proactive, solutions-oriented approach and the ability to stay composed under pressure.
• Thrives in a fast-paced environment while working both independently and collaboratively.
• Eagerness to learn, grow, and be coached.

Responsibilities

• Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience.
• Manage escalated customer inquiries with professionalism, empathy, and attention to detail.
• Provide clear, accurate information about our publications, services, and account options.
• Track and document customer interactions to identify patterns and share actionable insights.
• Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs.
• Contribute to the customer knowledge base by documenting common issues and solutions.
• Support and mentor Tier I specialists by modeling best practices in communication and problem-solving.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Learning mindset

Job description

Agora Companies in Baltimore is seeking a full-time Member Services Associate for a hybrid role, blending in-office collaboration with work-from-home flexibility. You will support members while learning from seasoned professionals.

Responsibilities include handling calls, addressing inquiries, educating members about publications and services, documenting interactions, and collaborating with editors, marketing, and product teams. This is a dynamic, finance-focused career start.