Member Services Advocate

TEKsystems; Tempe (AZ); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

401k match

Student loan repayment

Life and disability insurance

Wellness programs

Telemedicine

HSA & FSA

Flexible PTO

Tuition reimbursement

Parental leave

Fertility benefits

Adoption assistance

Nursing mother support

Child care benefits

Job summary

TEKsystems is hiring a Member Experience Representative (Claims Intake) in Tempe, AZ. This permanent, hybrid role balances in-office collaboration with remote work, focusing on compassionate, high-accuracy claims intake and customer service.

You will guide members through initial claim steps, document details meticulously, and coordinate with teams to ensure smooth claim progression. Training is provided, with a clear path for growth within TEKsystems.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and computer-based systems.
• Ability to manage multiple tasks while maintaining attention to detail.

Responsibilities

• Serve as the first point of contact when members report a claim.
• Guide members through the initial stages of the claims process.
• Gather detailed information and document claims accurately.
• Provide reassurance and support during stressful situations.
• Assist with claim setup, coverage application, reserve establishment, and claim progression.
• Coordinate follow-up activities related to auto glass and towing claims.
• Deliver a high-touch, concierge-level service experience on every interaction.
• Navigate multiple systems and applications while maintaining accuracy and efficiency.
• Partner with teammates and leadership to ensure positive member outcomes.

Skills

Customer service

Communication

MS Office

Multitasking

Attention to detail

Education

High school diploma

Job description

Member Experience Representative (Claims Intake)

Location: Scottsdale, AZ (Hybrid: 3 Days In Office | 2 Days Remote)

Salary: $53,000 Annually + Overtime Eligibility

Schedule: Full-Time

Start Date: November 2026

Start a Career Where Service Makes a Difference

Are you someone who thrives on helping others, solving problems, and creating exceptional customer experiences? We're looking for service-focused professionals to join our growing Member Experience team as a Member Experience Representative (Claims Intake).

In this role, you'll be the first point of contact for members during important moments, helping them begin the claims process with confidence and care. If you enjoy meaningful conversations, can remain calm under pressure, and take pride in delivering outstanding service, this could be the perfect next step in your career.

Whether your background is in hospitality, banking, retail, healthcare, customer service, or another people-focused industry, we provide the training and support needed to help you succeed.

What You'll Do

As a Member Experience Representative, you will:

• Serve as the first point of contact when members report a claim.

• Guide members through the initial stages of the claims process.

• Gather detailed information and document claims accurately.

• Provide reassurance and support during stressful situations.

• Assist with claim setup, coverage application, reserve establishment, and claim progression.

• Coordinate follow-up activities related to auto glass and towing claims.

• Deliver a high-touch, concierge-level service experience on every interaction.

• Navigate multiple systems and applications while maintaining accuracy and efficiency.

• Partner with teammates and leadership to ensure positive member outcomes.

What Success Looks Like

We're looking for professionals who are:

• Customer-focused and passionate about helping others.

• Strong communicators who can build trust and rapport quickly.

• Empathetic, patient, and attentive listeners.

• Comfortable spending much of the day on the phone.

• Detail-oriented and able to accurately document information.

• Capable of multitasking across several systems simultaneously.

• Adaptable and open to new processes and procedures.

• Independent problem-solvers who can think critically and confidently.

• Motivated by career growth and professional development.

Work Environment

• Approximately 10-20 inbound claim-related interactions per day.

• Conversations are often longer and more detailed than a traditional customer service role.

• Focus on quality, accuracy, and advocacy rather than high call volume.

• Extensive training provided, including claims education and licensing support where applicable.

Ideal Backgrounds

Successful candidates often come from:

• Hospitality

• Restaurants and Food Service

• Retail

• Banking and Financial Services

• Healthcare Administration

• Contact Centers and Customer Support

• Insurance or Claims

• Education and School Administration

Previous insurance or claims experience is a plus, but not required.

Training & Career Development

We are committed to investing in our employees and creating long-term career opportunities.

You'll receive:

• Comprehensive paid training and onboarding

• Ongoing coaching and mentorship

• Professional development opportunities

• Exposure to multiple areas of the business

• Defined career growth paths

• Leadership development and internal mobility opportunities

Schedule Information

Training Schedule:

Monday-Friday | 7:00 AM - 4:00 PM

Post-Training Schedule:

Schedules may vary and can include shifts as late as 10:00 AM - 7:00 PM.

Flexibility is appreciated as business needs evolve.

Qualifications

• Customer service experience preferred

• Strong communication and interpersonal skills

• Proficiency with Microsoft Office and computer-based systems

• Ability to manage multiple tasks while maintaining attention to detail

• High school diploma or equivalent

Why Join Us?

This is more than a customer service position. It's an opportunity to build a rewarding career with a company that values exceptional service, invests in employee development, and provides clear opportunities for advancement. If you're looking for a role where you can make a meaningful impact while growing professionally, we'd love to hear from you.

Job Type & Location

This is a Permanent position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $53000.00 - $53000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Retirement & Savings 401k match Student loan repayment assistance Life and disability insurance Financial wellness education programs and tools Health & Wellness Comprehensive medical, dental and vision coverage Wellness program 24/7 Telemedicine Health Savings & Flexible Spending Accounts Second opinion provider Passions & work/life balance Flexible PTO Membership for Headspace mindfulness and meditation Tuition and passion course reimbursement Family planning Fully paid parental leave Fertility benefits & support Adoption assistance Nursing mother support Child care and tutoring benefits

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Oct 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.