Entry Level Call Center Rep

TEKsystems; Phoenix (AZ); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid work schedule

Direct-hire

Paid training

Career growth

Collaborative team

Impactful work

Job summary

TEKsystems in Phoenix/Scottsdale is seeking an Entry Level Call Center Rep to deliver empathetic, high-quality support via phone and email. You will assist members with service inquiries, process claims intake, and document interactions across multiple systems in a fast-paced environment.

This direct-hire, full-time position offers comprehensive paid training, a hybrid schedule, and strong opportunities for growth within a supportive team focused on exceptional customer experiences.

Qualifications

• Strong customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfort handling phone-based customer interactions throughout the day.
• Strong problem-solving and active listening skills.
• Proficiency with Microsoft Office and computer applications.

Responsibilities

• Delivering exceptional customer service via phone, email, and other communication channels.
• Building strong relationships through empathy, active listening, and professionalism.
• Assisting members with service inquiries, requests, and claims intake.
• Accurately documenting customer interactions and resolutions.
• Navigating multiple systems and applications in a fast-paced environment.
• Identifying solutions while creating a positive member experience.

Skills

Customer service

Communication

Multitasking

Phone handling

Active listening

Microsoft Office

Tools

Microsoft Office

Job description

Entry Level Call Center Rep:

Scottsdale, AZ | Hybrid (3 Days Onsite / 2 Days Remote)

Direct Hire | Full-Time

Start Date: November 9, 2026

Make an Impact While Building a Long-Term Career

Are you passionate about helping people and creating exceptional customer experiences? Join a growing organization known for delivering concierge-level service and supporting customers through some of life's most important moments.

We're seeking customer-focused professionals who enjoy problem-solving, building relationships, and making a meaningful impact every day.

Entry Level Call Center Rep Job Description:

As a Member Services Advocate, you'll serve as a trusted point of contact for members, providing guidance through service requests and claims intake while delivering empathetic, high-quality support.

Responsibilities include:

• Delivering exceptional customer service via phone, email, and other communication channels

• Building strong relationships through empathy, active listening, and professionalism

• Assisting members with service inquiries, requests, and claims intake

• Accurately documenting customer interactions and resolutions

• Navigating multiple systems and applications in a fast-paced environment

• Identifying solutions while creating a positive member experience

Entry Level Call Center Rep Training Schedule: Monday-Friday, 7:00 AM - 4:00 PM

Entry Level Call Center Rep Post-Training Schedule: May be as late as 10:00 AM - 7:00 PM

Entry Level Call Center Rep Required Experience:

• Strong customer service experience

• Excellent communication and interpersonal skills

• Ability to multitask and navigate multiple systems simultaneously

• Comfort handling phone-based customer interactions throughout the day

• Strong problem-solving and active listening skills

• Proficiency with Microsoft Office and computer applications

Highly Transferable Backgrounds Include:

• Call Center

• Banking & Financial Services

• Hospitality

• Retail

• Healthcare Administration

• Insurance

• Education

• Other customer-facing service industries

Insurance or claims experience is a plus, but not required.

Why Join?

• Direct-hire opportunity with long-term stability

• Comprehensive paid training program

• Hybrid work schedule

• Strong career growth and advancement opportunities

• Collaborative and supportive team environment

• Opportunity to positively impact customers every day

Whether you're coming from hospitality, retail, banking, healthcare, or another service-focused industry, this role offers an excellent opportunity to grow your career while making a meaningful difference.

Job Type & Location

This is a Permanent position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.