Claims/Member Support Rep

TEKsystems; Scottsdale (AZ); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Onboarding & training

8 weeks of training

401k match

Life and disability insurance

Health coverage

Wellness programs

Tuition reimbursement

Parental leave

Job summary

TEKsystems in Scottsdale, AZ is seeking a customer-focused professional for a permanent hybrid role. The position combines in-office collaboration (3 days) with remote work (2 days) and offers a clear path for career growth within a company known for its strong internal development programs.

Salary is $53,000 annually with onboarding and structured training. The role emphasizes relationship-building across departments to deliver exceptional member outcomes and a high-quality customer experience.

Qualifications

• Experience in hospitality, retail, restaurant, customer service, banking, healthcare, or related industries.
• Strong communication and interpersonal skills.
• Ability to document conversations and complete follow-up activities.

Responsibilities

• Serve as a trusted first point of contact.
• Deliver exceptional white-glove service through phone, email, and other channels.
• Build strong relationships through empathy, professionalism, and active listening.
• Accurately document conversations and follow-up activities.
• Navigate multiple systems and applications while managing member interactions.
• Resolve member concerns while maintaining high-quality experience.
• Adapt to evolving processes and business needs.
• Collaborate with teammates and leaders to ensure outstanding member outcomes.

Skills

Customer service

Communication

Empathy

Active listening

Documentation

Job description

Location : Scottsdale, AZ (Hybrid: 3 days in office / 2 days remote) - by McCormick Ranch area

Salary: $53,000 annually

Duration: Direct Placement - no contract period

This is an excellent opportunity for candidates from hospitality, retail, restaurant, customer service, banking, healthcare, or other relationship-focused industries who are looking to build a long-term career with a company known for white-glove service and strong internal growth opportunities.

Core Responsibilities

• Serve as a trusted first point of contact
• Deliver exceptional white-glove service through phone, email, and other communication channels.
• Build strong relationships through empathy, professionalism, and active listening.
• Accurately document conversations and complete follow-up activities.
• Navigate multiple systems and applications while managing member interactions.
• Resolve member concerns efficiently while maintaining a high-quality experience.
• Adapt to evolving processes, procedures, and business needs.
• Collaborate closely with teammates and leaders to ensure outstanding member outcomes.

Employees Can Expect

• Comprehensive paid onboarding and 8 weeks of training
• Ongoing coaching and mentorship
• Exposure to multiple areas of the organizatio
• Clear career advancement opportunities
• Internal mobility and leadership development programs
• Great company culture!

Initial training schedule: 7:00 AM 4:00 PM

Post-training schedule may include shifts as late as 10:00 AM 7:00 PM (may be required to work 1 Saturday every other month depending on business needs)

Job Type & Location

This is a Permanent position based out of Scottsdale, AZ.

Pay And Benefits

The pay range for this position is $53000.00 - $53000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Retirement & Savings 401k match Student loan repayment assistance Life and disability insurance Financial wellness education programs and tools Health & Wellness Comprehensive medical, dental and vision coverage Wellness program 24/7 Telemedicine Health Savings & Flexible Spending Accounts Second opinion provider Passions & work/life balance Flexible PTO Membership for Headspace mindfulness and meditation Tuition and passion course reimbursement Family planning Fully paid parental leave Fertility benefits & support Adoption assistance Nursing mother support Child care and tutoring benefits

Workplace Type

This is a hybrid position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.