Claims Intake Specialist

TEKsystems; Madison (WI); Hybrid; USD 28,000 - 29,000; Full time

Job summary

TEKsystems in Madison, WI is seeking a Claims Intake Specialist for a contract role. The position supports setup and processing of specialty insurance claims with a focus on accuracy and investigative work.

The role is hybrid (2 days in office, 3 days remote) with a typical 37.5-hour work week. Expected hours are Monday–Friday, approx. 8:00 AM–4:00 PM CT. Pay ranges from $20.00 to $21.00 per hour, with eligibility rules for benefits in this temporary role.

Qualifications

• High attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to work independently while managing multiple priorities.
• Comfortable navigating multiple systems, applications, and browser windows.
• Strong written and verbal communication skills.
• Ability to learn new technology and processes quickly.
• Reliable documentation and follow-through skills.

Responsibilities

• Review claim documents and enter information into the claims system.
• Perform manual claim setup and data entry with accuracy.
• Investigate and resolve problem losses with missing information.
• Make outbound calls to agents, insureds, and claimants to obtain details.
• Review documents to identify information needed for claim setup.
• Follow special handling procedures for specialty and financial lines.
• Work across multiple systems to complete intake activities.
• Maintain detailed documentation of work completed and claim activity.

Skills

Attention to detail

Organizational skills

Time management

Independent work

Multitasking

Communication

Learning mindset

Documentation

Job description

Claims Intake Specialist

Are you highly organized, detail-oriented, and comfortable balancing multiple tasks throughout the day? We're seeking a Claims Intake Specialist to support the setup and processing of specialty insurance claims. This role is ideal for individuals who enjoy investigative work, data accuracy, and helping ensure claims are handled efficiently from the very start of the process.

What You'll Do

• Review claim documents received via email and enter information into the claims system.

• Perform manual claim setup and data entry with a high level of accuracy.

• Investigate and resolve "problem losses," including claims missing critical information such as policy numbers, claimant details, or supporting documentation.

• Make outbound calls to agents, insureds, and claimants to obtain missing information and clarify claim details.

• Review legal, insurance, and claim-related documents to identify key information needed for claim setup.

• Follow special handling procedures for specialty and financial lines claims.

• Work across multiple systems, databases, and applications to complete claim intake activities.

• Maintain detailed documentation of work completed and claim activity.

What We're Looking For

• Exceptional attention to detail and accuracy.

• Strong organizational and time management skills.

• Ability to work independently while managing multiple priorities.

• Comfortable navigating multiple systems, applications, and browser windows simultaneously.

• Strong written and verbal communication skills.

• Ability to learn new technology and processes quickly.

• Reliable documentation and follow-through skills.

Schedule & Work Environment

Hybrid Opportunity

• 2 days in office

• 3 days remote

Hours

• Monday-Friday

• Approximately 8:00 AM - 4:00 PM CT

• 37.5-hour work week

• 30-minute lunch

• Two paid 15-minute breaks

• Flexibility with start and end times may be available

Why You'll Love This Role

• Strong work-life balance with a 37.5-hour work week.

• Hybrid work environment with remote flexibility.

• Opportunity to build insurance industry expertise.

• Collaborative team focused on accuracy, quality, and continuous improvement.

• Ideal role for candidates who enjoy investigative thinking, problem-solving, and working in a fast-paced environment.

If you're detail-oriented, thrive in a structured environment, and enjoy solving puzzles while delivering excellent service, we'd love to hear from you.

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Madison,WI.

Application Deadline

This position is anticipated to close on Oct 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.