Client Services Representative

TEKsystems; Pittston (Luzerne County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Dedicated training team

Onsite onboarding program

Insurance licensing opportunities

Job summary

TEKsystems is hiring Client Services Representatives in Pittston, PA for an onsite role with Monday–Friday scheduling. The position focuses on handling inbound calls, policy updates, and customer issue resolution in collaboration with a growing insurance provider.

Training starts onsite at 9:00 AM EST and leads to licensing opportunities. Ideal candidates have call center or customer service backgrounds, strong communication skills, and a customer-first mindset.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• A customer-first mindset.
• Reliable attendance and strong work ethic.
• Ability to multitask in a fast-paced environment.
• High emotional intelligence and patience when assisting customers.
• Professional, team-oriented attitude.

Responsibilities

• Answering inbound customer calls and resolving inquiries efficiently.
• Providing one-call resolution whenever possible.
• Processing account updates and policy changes.
• Assisting customers with account management and payment setup, including autopay enrollment.
• Retaining customers who are considering canceling their policies.
• Building and strengthening customer relationships.
• Accurately documenting customer interactions in multiple systems.
• Entering and managing inbound leads in a timely manner.
• Following up on customer requests and open items.
• Working collaboratively with teammates to deliver a best-in-class customer experience.

Skills

Communication

Problem-solving

Customer-first

Attendance

multitask

Emotional intelligence

Team-oriented

Education

Associate's or Bachelor's degree preferred

Tools

Salesforce

MS Office (Outlook, Excel, Word)

Job description

Job Details

Location: Pittston, PA

Schedule: Onsite, Monday-Friday

Shift Options: 8.5-hour shifts with start times every 30 minutes between 9:00 AM and 12:30 PM EST

Pay: Hourly Base Pay + Incentive Opportunities

Launch Your Career with a Growing Insurance Leader

TEKsystems is hiring Client Services Representatives on behalf of an A++ AM Best-rated insurance provider serving small business owners across the country. This rapidly growing organization has experienced tremendous success and continues to expand, creating exciting opportunities for career growth, insurance licensing, and leadership advancement.

If you enjoy helping customers, solving problems, and working in a fast-paced team environment, this could be the perfect opportunity.

What You'll Do

As a Client Services Representative, you'll be the first point of contact for existing clients, delivering exceptional customer service and helping small business owners navigate their insurance needs.

Responsibilities Include

• Answering inbound customer calls and resolving inquiries efficiently
• Providing one-call resolution whenever possible
• Processing account updates and policy changes
• Assisting customers with account management and payment setup, including autopay enrollment
• Retaining customers who are considering canceling their policies
• Building and strengthening customer relationships
• Accurately documenting customer interactions in multiple systems
• Entering and managing inbound leads in a timely manner
• Following up on customer requests and open items
• Working collaboratively with teammates to deliver a best-in-class customer experience

What We’re Looking For

We welcome candidates from a variety of backgrounds, including call center, customer service, retail, hospitality, and recent college graduates.

Strong Candidates Will Have

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• A customer-first mindset
• Reliable attendance and strong work ethic
• Ability to multitask in a fast-paced environment
• High emotional intelligence and patience when assisting customers
• Professional, team-oriented attitude

Technology Requirements

• Dual monitors
• Multiple browser windows and applications
• CRM platforms (Salesforce experience preferred)
• Microsoft Office Suite (Outlook, Excel, Word)
• Data entry and documentation while speaking with customers

Ideal Backgrounds

Call Center Experience (Preferred)

• 2+ years of call center experience
• Experience managing high call volumes
• Proven customer issue resolution skills
• Familiarity with call metrics, scripts, and CRM systems

Entry-Level Professionals

• Associate's or Bachelor's degree preferred
• Business, Communications, or related educational experience a plus
• Strong desire to learn and grow within a corporate environment

Customer Service Backgrounds

• Retail, hospitality, banking, or service industry experience
• Strong personality and relationship-building skills
• Dependable and customer-focused approach

Why Join This Company?

Career Growth

• Opportunity to earn insurance licensing
• Clear pathways into leadership roles
• Company growth creating ongoing advancement opportunities

Supportive Training

• Dedicated training team committed to your success
• Comprehensive onboarding program
• Training begins onsite at 9:00 AM EST

Outstanding Culture

• Collaborative, team-focused environment
• Supportive leadership team
• Positive workplace focused on employee development and customer success

Every day, you'll help small business owners protect what matters most while providing peace of mind and exceptional service.

Job Type & Location

This is a Contract to Hire position based out of Pittston, PA.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pittston, PA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.