Member Services Advisor - Banking & Accounts

Navy Federal Credit Union; Mississippi; On-site; USD 32,000 - 46,000; Full time

Job summary

Navy Federal Credit Union is seeking a Member Services Specialist in Mississippi to help members open and maintain deposit accounts, loans, and other financial products. You will provide counseling on products and services to meet member needs and support cross-service opportunities.

Role involves researching and resolving basic account discrepancies while upholding regulatory requirements. Strong teamwork and adaptability in a fast-paced environment are essential.

Qualifications

• Experience in building relationships through rapport, trust and tact.
• Effective research, analytical and problem-solving skills.
• Experience working independently and in a team environment.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships.

Skills

Customer service

Communication

Teamwork

Problem-solving

Adaptability

Tools

CRM software

Banking systems

Job description

Navy Federal Credit Union is seeking a Member Services Specialist in Mississippi to help members open and maintain deposit accounts, loans, and other financial products. You will provide counseling on products and services to meet member needs and support cross-service opportunities.

Role involves researching and resolving basic account discrepancies while upholding regulatory requirements. Strong teamwork and adaptability in a fast-paced environment are essential.