Member Services & Accounts Specialist

Maine Credit Union League; Town of Bath (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Long-term disability

Life insurance

401(k) match

Paid time off

Birthday off

Incentives

Job summary

Ancorum CU in Bath, NY is seeking a Financial Service Associate to deliver high-quality member service, process transactions, open accounts, and support account maintenance while focusing on building relationships and financial wellness. You will assist with loan processing, provide consultative product recommendations, ensure regulatory and policy compliance, and contribute to daily branch operations.

This role requires strong communication, collaboration, and adaptability to change; occasional

Qualifications

• Strong written, verbal, analytical, and presentation skills.
• Ability to collaborate with diverse teams.
• Proficiency in Microsoft Office applications.

Responsibilities

• Deliver front-line member service by processing transactions and opening accounts.
• Process loan applications and provide information on loan products.
• Maintain equipment, systems, and branch readiness, escalating issues as needed.
• Resolve routine member issues and escalate complex matters when appropriate.
• Assist with account actions such as dispute processing and profile updates.
• Adapt to organizational changes and perform additional duties as required.

Skills

Communication

Collaboration

MS Office

Travel

Education

High school diploma or equivalent

Job description

Ancorum CU in Bath, NY is seeking a Financial Service Associate to deliver high-quality member service, process transactions, open accounts, and support account maintenance while focusing on building relationships and financial wellness. You will assist with loan processing, provide consultative product recommendations, ensure regulatory and policy compliance, and contribute to daily branch operations.

This role requires strong communication, collaboration, and adaptability to change; occasional