Member Services & Accounts Specialist

Cincinnati Children's Office of Academic Affairs and Career Development; Cincinnati (OH); On-site; USD 25,000 - 31,000; Full time

Job summary

Cincinnati Children's is hiring at Burnet Campus for a role in the Credit Union department. The position supports the marketing function, processes member transactions, and helps deliver credit union services with a focus on quality customer service.

Responsibilities include balancing daily work, assisting with loan closings, notary duties, deposits and transfers, and supporting onboarding and benefits events. A high school diploma and 2+ years of related experience are required.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.

Responsibilities

• Various Duties- Assist Manager by performing a variety of creative and support duties related to the marketing function within the credit union.
• Assist with development and implementation of marketing promotions.
• Participate in new employee orientation, benefits fair, and other activities as assigned
• Service Delivery- To process members' transactions and to assist with the delivery of all credit union services.
• To provide high quality customer service in a cost-effective and efficient manner.
• Balancing- Balance daily work at end of business day. Balance work of all tellers independently.
• Process, balance and order Travelers Cheques on a daily/weekly basis. Process daily overdrafts according to credit union policies and minimize risk to the credit union.
• Accounts- Reconcile credit union checking accounts on a monthly basis. Perform wire transfers when necessary.
• Make daily general ledger entries.
• Initiate credit card and debit card disputes at members request and monitor until resolution.
• Assist loan officer with loan closings.
• Assist with escalated member account issues.
• Customer Service- Interface with customer/employee for new business inquiries.
• Process deposits, payments, withdrawals and transfers.
• Assist customers with loan applications.
• Serve as a Notary Public.

Education

High school diploma or equivalent

Job description

Cincinnati Children's is hiring at Burnet Campus for a role in the Credit Union department. The position supports the marketing function, processes member transactions, and helps deliver credit union services with a focus on quality customer service.

Responsibilities include balancing daily work, assisting with loan closings, notary duties, deposits and transfers, and supporting onboarding and benefits events. A high school diploma and 2+ years of related experience are required.