Customer Service Rep II

Cincinnati Children's Office of Academic Affairs and Career Development; Cincinnati (OH); On-site; USD 25,000 - 31,000; Full time

Job summary

Cincinnati Children's is hiring at Burnet Campus for a role in the Credit Union department. The position supports the marketing function, processes member transactions, and helps deliver credit union services with a focus on quality customer service.

Responsibilities include balancing daily work, assisting with loan closings, notary duties, deposits and transfers, and supporting onboarding and benefits events. A high school diploma and 2+ years of related experience are required.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.

Responsibilities

• Various Duties- Assist Manager by performing a variety of creative and support duties related to the marketing function within the credit union.
• Assist with development and implementation of marketing promotions.
• Participate in new employee orientation, benefits fair, and other activities as assigned
• Service Delivery- To process members' transactions and to assist with the delivery of all credit union services.
• To provide high quality customer service in a cost-effective and efficient manner.
• Balancing- Balance daily work at end of business day. Balance work of all tellers independently.
• Process, balance and order Travelers Cheques on a daily/weekly basis. Process daily overdrafts according to credit union policies and minimize risk to the credit union.
• Accounts- Reconcile credit union checking accounts on a monthly basis. Perform wire transfers when necessary.
• Make daily general ledger entries.
• Initiate credit card and debit card disputes at members request and monitor until resolution.
• Assist loan officer with loan closings.
• Assist with escalated member account issues.
• Customer Service- Interface with customer/employee for new business inquiries.
• Process deposits, payments, withdrawals and transfers.
• Assist customers with loan applications.
• Serve as a Notary Public.

Education

High school diploma or equivalent

Job description

• Expected Starting Pay Range $18.16 - $22.25
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Primary Location

Burnet Campus

Department

Credit Union

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

• Expected Starting Pay Range $18.16 - $22.25
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Job Responsibilities

• Various Duties- Assist Manager by performing a variety of creative and support duties related to the marketing function within the credit union. Assist with development and implementation of marketing promotions. Participate in new employee orientation, benefits fair, and other activities as assigned
• Service Delivery- To process members' transactions and to assist with the delivery of all credit union services. To provide high quality customer service in a cost-effective and efficient manner.
• Balancing- Balance daily work at end of business day. Balance work of all tellers independently. Process, balance and order Travelers Cheques on a daily/weekly basis. Process daily overdrafts according to credit union policies and minimize risk to the credit union.
• Accounts- Reconcile credit union checking accounts on a monthly basis. Perform wire transfers when necessary. Make daily general ledger entries. Initiate credit card and debit card disputes at members request and monitor until resolution. Assist loan officer with loan closings. Assist with escalated member account issues.
• Customer Service- Interface with customer/employee for new business inquiries. Process deposits, payments, withdrawals and transfers. Assist customers with loan applications. Serve as a Notary Public.

To process members' transactions and to assist with the delivery of all credit union services. To provide high quality customer service in a cost-effective and efficient manner.

Job Qualifications

• High school diploma or equivalent
• 2+ years of work experience in a related job discipline

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Is

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability
• Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

Comprehensive Job Description Provided Upon Request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability