Member Services Representative - FT Opener - Urbana

Paycom - ATS; Maryland; Hybrid; USD 33,000 - 42,000; Full time

Benefits offered by this job

Free Household Membership

Medical, Dental & Vision

Life insurance

Short and Long Term Disability

Retirement benefits vesting after 2 y

Discount on childcare and Y programs

Paid Time Off

Bereavement leave

Job summary

Urbana Natelli Family YMCA is seeking a Member Services Representative to open the facility and deliver exceptional member service at our Urbana, MD location. This role handles memberships, program registrations, cash handling, and customer inquiries with a friendly, professional approach.

Responsibilities include greeting members, processing registrations, assisting with online sales, and maintaining accurate member records while upholding facility policies and providing tours as needed.

Qualifications

• Must be at least 18 years old.
• High school diploma (or equivalent) and customer service experience preferred.
• Ability to communicate with a diverse population.
• Confidentiality and excellent organizational skills.
• Ability to work weekend schedule.

Responsibilities

• Greet members and guests and ensure check-in procedures are followed.
• Process memberships and programs; assist online sales and/or the YMCA app.
• Accurately process new memberships and maintain member information.
• Handle cash transactions and maintain records in the Daxko database.
• Provide facility tours and respond to member inquiries.
• Communicate needs of the customer with all departments.
• Follow policies; resolve conflicts per department policy.
• Attend staff meetings and assist with rentals and events.

Skills

Customer service

Communication skills

Cash handling

Organizational skills

Confidentiality

Weekend availability

Education

High school diploma or equivalent

Tools

Daxko database

YMCA app

Job description

# Member Services Representative - FT Opener - UrbanaNatelli Family YMCA - Ijamsville, MD 21754## OverviewSalary Range$18.00 - $18.00 HourlyLevelEntryPosition TypeFull Time## Description**Deadline to apply:** October 12, 2026**POSITION SUMMARY:**Under the direction of the Associate Membership Director and in accordance with Association policies, the Member Services Representative is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The Member Services Representative will possess extensive knowledge in membership and program options as well as specific center information. The Member Services Representative will respond to members in person and on the phone by providing accurate information and by collecting and processing cash transactions and member records. The Member Services Representative will be responsible for regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures. \\*The Member Service Representative will be in charged of opening the facility.\\***BENEFITS:**We offer an extensive benefits package for our full-time employees ( 35 hours per week) which includes:* Free Household Membership* Medical Dental & Vision* Life insurance* Short and Long Term Disability* Retirement benefits will vest at 12% after 2 years of employment* Discount on childcare and other Y programs* Paid Time Off* Bereavement leave**ESSENTIAL FUNCTIONS:*** Ensure that daily care of members is first priority* Greet all members and guests who come into the facility and ensure proper check in procedures are followed.* Process membership and programs by proactively engaging in conversation on the benefits of YMCA memberships and programs.* Understand the process of selling memberships and programs as well as assist customers in online sales and/or the app.* Accurately process new memberships and program registrations as well as accurately maintain member information.* Follows all procedures for proper cash handling and record keeping in the Daxko database.* Provide facility tours.* Effectively communicate with all departments the needs of the customer. All emails and interactions are done so in a positive and friendly manner using the YMCA email account.* Address conflicts per department policy, in-person and on the phone, for effective resolutions and follow ups.* Meet and exceed membership satisfaction and retention goals* Practice strong fiscal stewardship for execution of membership and financial policies and procedures of the association* Respond to emergency situations by adhering to the safety policies and procedures set for the association* Consistently demonstrates excellent customer service by being friendly and greeting all who walk through the door. Making sure you are knowledgeable and helpful with all information provided.* Follow-up with all member inquiries including phone, voicemail and email concerns in a timely and professional manner.* Accountable for the understanding of policies and procedures of the Association.* Accountable for monthly shift assignments and flexibility of schedule including nights, weekends and holidays* Monitor branch facility calendar to keep informed on happenings in the facility during shifts.* Attend all staff meetings, staying current on all operating procedures as directed.* Assist with ensuring rooms are presentable per provided layout before any outside rentals and at the end of each day.* Follow all policies and procedures in regards to working with YESS CX.* Other duties may be assigned## Qualifications**QUALIFICATIONS/REQUIREMENTS:*** Must be at least 18 years of age* High school diploma (or equivalent) and customer service experience preferred.* The ability to work well and effectively communicate with a diverse population in a wide variety of situations* Confidentiality and excellent organizational skills* Ability to work weekend schedule