Member Service Teller — Onsite Banking & Growth

Webster First Federal Credit Union; West Boylston (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Full benefits

Job summary

Webster First Federal Credit Union in West Boylston, MA, is seeking a Member Service Associate (Bank Teller) to deliver exceptional member experience on the teller line. You will handle cash transactions, open accounts, perform transfers, and promote credit union products in a fast-paced branch setting.

The role requires a minimum three years of customer service experience with cash handling, a high school diploma, and strong communication.

Qualifications

• High school diploma or equivalent required; college degree or certification in a relevant field preferred.
• Minimum of three years of experience in a customer service role, including handling cash transactions.
• One to three years of bank/credit union experience preferred but not required.
• Bilingual candidates are a plus.

Responsibilities

• Assist with day-to-day branch operating policies, procedures, opening and closing, balancing drawers, and assisting members.
• Work as teller on the frontline, assisting members with account-related requests and services.
• Promote credit union products and services while complying with disclosure requirements and privacy policies.
• Address member questions and resolve issues while upholding service standards.

Skills

Math transactions

Customer service

Communication skills

Notary Public status

Microsoft Office

Reliability

English fluency

Education

High school diploma

College degree or certification (preferred)

Tools

Microsoft Office

Job description

Webster First Federal Credit Union in West Boylston, MA, is seeking a Member Service Associate (Bank Teller) to deliver exceptional member experience on the teller line. You will handle cash transactions, open accounts, perform transfers, and promote credit union products in a fast-paced branch setting.

The role requires a minimum three years of customer service experience with cash handling, a high school diploma, and strong communication.