Member Service & Teller: Customer-Focused Banking Expert

Houston Federal Credit Union; Sugar Land (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Houston Federal Credit Union in Sugar Land, TX, is seeking a resilient Member Service Representative (MSR)/Teller to join our branch team. You will open and maintain consumer and IRA accounts, process teller transactions, and support cash machines while delivering premier member service.

The role requires 1–3 years of related experience, a high school diploma or GED, and strong interpersonal and communication skills to build trusted member relationships and meet financial needs.

Qualifications

• 1–3 years of related experience.
• High school diploma or GED required.
• Strong interpersonal, problem-solving and communication skills.

Responsibilities

• Assist members in person, by phone, and online, recommending suitable products.
• Open and service consumer, business, and IRA accounts.
• Handle deposits, withdrawals, payments, and ATM operations.
• Support audits, vault duties, cash ordering, and branch operations.
• Ensure compliance with BSA/AML, CIP, OFAC, and privacy regs.
• Process loan applications and advise members on decisions.
• Open/maintain IRAs and manage safe deposit duties.

Skills

Customer service

Cash handling

Interpersonal skills

Communication

Education

High school diploma or GED

Tools

Banking software

Office software

ATMs & cash recyclers

Job description

Houston Federal Credit Union in Sugar Land, TX, is seeking a resilient Member Service Representative (MSR)/Teller to join our branch team. You will open and maintain consumer and IRA accounts, process teller transactions, and support cash machines while delivering premier member service.

The role requires 1–3 years of related experience, a high school diploma or GED, and strong interpersonal and communication skills to build trusted member relationships and meet financial needs.