Member Service Rep/Teller SL Full Time

Houston Federal Credit Union; Sugar Land (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Houston Federal Credit Union in Sugar Land, TX, is seeking a resilient Member Service Representative (MSR)/Teller to join our branch team. You will open and maintain consumer and IRA accounts, process teller transactions, and support cash machines while delivering premier member service.

The role requires 1–3 years of related experience, a high school diploma or GED, and strong interpersonal and communication skills to build trusted member relationships and meet financial needs.

Qualifications

• 1–3 years of related experience.
• High school diploma or GED required.
• Strong interpersonal, problem-solving and communication skills.

Responsibilities

• Assist members in person, by phone, and online, recommending suitable products.
• Open and service consumer, business, and IRA accounts.
• Handle deposits, withdrawals, payments, and ATM operations.
• Support audits, vault duties, cash ordering, and branch operations.
• Ensure compliance with BSA/AML, CIP, OFAC, and privacy regs.
• Process loan applications and advise members on decisions.
• Open/maintain IRAs and manage safe deposit duties.

Skills

Customer service

Cash handling

Interpersonal skills

Communication

Education

High school diploma or GED

Tools

Banking software

Office software

ATMs & cash recyclers

Job description

Job Details

Job Location: Sugar Land, TX 77479

Member Service Representative / Teller

Location: Sugar Land Branch, Houston, TX 77479

Employment Type: Full Time

Work Hours: Branch Hours: Monday – Friday: 8:30am – 6:30pm; Saturday - Rotational: 8:30am – 2:30pm.

Role

The Member Service Representative (MSR) serves as a primary point of contact for credit union members, delivering exceptional service while supporting a full range of financial products and services. This role is responsible for opening and maintaining consumer and business accounts, processing complex account structures, performing teller transactions, servicing cash machines, managing safe deposit box operations, and originating consumer loan applications. The MSR ensures compliance with all regulatory requirements while building strong member relationships and identifying opportunities to meet members' financial needs.

Essential Functions & Responsibilities

• Member Service - Deliver friendly, knowledgeable support in person, by phone, and through digital channels. Identify member needs and recommend appropriate products.


• Account Opening & Maintenance - Open and service consumer, business, and IRA accounts. Process account changes and ensure accurate documentation.


• Teller Operations - Handle deposits, withdrawals, payments, and check cashing. Balance cash drawers and support ATM/cash recycler operations.


• Operational Support - Assist with audits, vault duties, cash ordering, and general branch operations.


• Compliance & Risk Management - Follow BSA/AML, CIP, OFAC, and privacy regulations. Identify and report suspicious activity.


• Complex Account Administration - Support specialized accounts such as trusts, estates, IOLTAs, and SSI payee accounts. Review legal documents and coordinate with compliance teams.


• Lending Support - Interview members, take loan applications (auto, personal, secured/unsecured, credit cards), gather documentation, and communicate decisions.


• IRA Services - Open and maintain IRAs, process contributions and distributions, and ensure compliance with IRS requirements.


• Safe Deposit Box Administration - Manage box assignments, access, payments, and security procedures.


• Performs other job-related duties as assigned.

Performance Measurements

• Provide informed, prompt, and accurate service to all members and associates by greeting and waiting on members in the lobby, answering the telephone and responding to messages or correspondence timely.


• Open all accounts, certificates of deposit, and other Credit Union products or services in accordance with federal regulations, ensuring all related forms and documents are completed and filed/scanned in a timely manner.


• Carry out assigned duties and responsibilities with minimal errors according to established branch standards.


• Actively cross-sell products and services to members to achieve or exceed all established individual and branch sales goals.


• Troubleshoot and resolve members and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties.


• Ensure compliance with all applicable Credit Union policies, procedures, and regulations.


• Maintain a professional work environment and businesslike appearance.

Knowledge and Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Member-focused service orientation, problem-solving and critical thinking, building relationships, and team collaboration. Ability to handle sensitive and confidential information, and work in a fast-paced environment.

Other Skills

Working knowledge of established teller operations and cash handling procedures, cash machine operations (ATMs, cash recyclers). Proficiency with banking/credit union systems and standard office software. Excellent communication and interpersonal skills, high attention to detail and organizational skills.

Physical Requirements

Ability to sit, stand, and move throughout the branch. Manual dexterity for computer and cash handling tasks. Ability to lift up to 25 pounds (e.g., coin bags, cash boxes, supplies).

Work Environment

Primarily branch-based with frequent member interaction. Requires standing for extended periods and handling cash transactions. May involve working with secure areas such as vaults and safe deposit rooms. Standard business hours with occasional extended hours based on branch needs.

Core Values

• Integrity, Honesty, & Respect


• Passion, Commitment & Enthusiasm


• Seek Excellence in All We Do


• Work Hard and Have Fun


• Friendly Service and Superior Value