Member Service Team Lead: Lead, Develop & Elevate Member Experience

Atlantic Federal Credit Union; Freeport (ME); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Ongoing training and development

Collaborative work environment

Competitive salary and benefits

Job summary

Atlantic Federal Credit Union is hiring a Branch Member Service Representative Team Lead in Freeport, ME. This role focuses on guiding a team to deliver outstanding member experiences, while partnering with the Branch Manager to maintain a positive work environment.

The ideal candidate has leadership experience, strong communication skills, and a commitment to confidentiality and accuracy in member interactions.

Qualifications

• Up to 3 years in a similar or customer-facing role with excellent service.
• Ability to lead, coach, and mentor others.
• Strong communication, confidentiality, and accuracy in handling member information.

Responsibilities

• Lead and develop Member Service Representatives to deliver exceptional member experiences.
• Collaborate with Branch Manager to foster a positive, productive work environment.
• Ensure confidentiality and accuracy in all member interactions.

Skills

Communication skills

Leadership

Customer-facing experience

Problem-solving

Confidentiality and accuracy

Adaptability

Tools

Core banking system

Job description

Atlantic Federal Credit Union is hiring a Branch Member Service Representative Team Lead in Freeport, ME. This role focuses on guiding a team to deliver outstanding member experiences, while partnering with the Branch Manager to maintain a positive work environment.

The ideal candidate has leadership experience, strong communication skills, and a commitment to confidentiality and accuracy in member interactions.