Member Service Representative Team Lead

Atlantic Federal Credit Union; Freeport (ME); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Ongoing training and development

Collaborative work environment

Competitive salary and benefits

Job summary

Atlantic Federal Credit Union is hiring a Branch Member Service Representative Team Lead in Freeport, ME. This role focuses on guiding a team to deliver outstanding member experiences, while partnering with the Branch Manager to maintain a positive work environment.

The ideal candidate has leadership experience, strong communication skills, and a commitment to confidentiality and accuracy in member interactions.

Qualifications

• Up to 3 years in a similar or customer-facing role with excellent service.
• Ability to lead, coach, and mentor others.
• Strong communication, confidentiality, and accuracy in handling member information.

Responsibilities

• Lead and develop Member Service Representatives to deliver exceptional member experiences.
• Collaborate with Branch Manager to foster a positive, productive work environment.
• Ensure confidentiality and accuracy in all member interactions.

Skills

Communication skills

Leadership

Customer-facing experience

Problem-solving

Confidentiality and accuracy

Adaptability

Tools

Core banking system

Job description

Description

Are you looking for a career that will challenge you, support your growth, and make a real difference in your community? Do you have a passion for helping others and leading by example? We're excited to meet you!

As a Member Service Representative Team Lead at Atlantic, you'll play a vital role in driving our branch's success while developing your skills and leadership abilities. As team lead, you'll support and guide our member service representatives, ensuring they have the resources and training they need to thrive. You'll work closely with our Branch Manager to create a positive, productive work environment that's focused on delivering exceptional member experiences.

What We're Looking For:

• A passion for helping others and a desire to grow with our organization
• Excellent communication and interpersonal skills (we'll teach you the rest!)
• 1-3 years of experience in a customer-facing role (banking experience a plus, but not required)
• Experience in a leadership role.
• A willingness to learn and adapt to new systems and processes
• Strong problem-solving skills and attention to detail
• A commitment to confidentiality and accuracy in your work

What We Offer:

• Ongoing training and development opportunities to help you grow your career
• A supportive, collaborative work environment that values your contributions
• A competitive salary and benefits package
• The chance to make a real difference in the lives of our members and our community

Why Atlantic?

We're a locally managed financial institution that's dedicated to serving our community. We believe in empowering our employees to take ownership of their work and providing the resources they need to succeed. If you're looking for a career that will challenge you, support your growth, and make a real difference, we'd love to hear from you.

Atlantic FCU is proud to be an Equal Opportunity Employer

Requirements

Requirements include up to 3 years of similar or related experience, amazing service and communication skills, the ability and desire to serve as a leader, capacity to learn and utilize our core banking system and related platforms. A high degree of accuracy and confidentiality is key to the role. Previous experience in managing/coaching/mentoring capacity of other employees