Member Service Team Lead

Sam's Club; Springdale (OH); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discount

Job summary

Sam's Club in Springdale, OH is seeking a team-oriented associate to support supervision, help guide member service, and assist with membership processing and checkout operations. You will work on the front line handling transactions and aiding customers with purchases.

The role emphasizes excellent customer service, adherence to policies, and collaboration with management to meet membership and store goals in a dynamic retail environment.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates by assigning duties and providing direction.
• Provide member service guidance, resolve member issues per company guidelines.
• Process memberships, upgrades and credit accounts, promote renewals.
• Assist members at registers and self-checkout; ensure pickup orders are filled.
• Maintain area cleanliness, organize merchandise, and help with store operations.

Skills

Retail experience

Customer service

Cash handling

Tools

Cash register system

Job description

Sam's Club in Springdale, OH is seeking a team-oriented associate to support supervision, help guide member service, and assist with membership processing and checkout operations. You will work on the front line handling transactions and aiding customers with purchases.

The role emphasizes excellent customer service, adherence to policies, and collaboration with management to meet membership and store goals in a dynamic retail environment.