Member Service Supervisor – Teller Team Lead

Scott Credit Union; Collinsville (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

Scott Credit Union in Collinsville, IL is seeking a Member Service Supervisor to lead the frontline service team and strengthen member relationships. You will manage teller operations, ensure accurate balancing, and drive exceptional service while coaching staff under the Branch Manager’s guidance.

The role emphasizes coaching tellers, educating members about SCU products, and maintaining regulatory compliance.

Qualifications

• Customer service experience in financial services is required.
• Ability to coach tellers and develop staff.
• Strong communication and relationship-building skills.

Responsibilities

• Oversee teller line operations and balance transactions.
• Educate members about SCU products and services; ensure regulatory compliance.
• Train tellers and mentor staff to meet cross-sell goals.
• Handle member concerns and resolve issues to maintain satisfaction.

Skills

Customer service

Team leadership

Communication

Coaching

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Scott Credit Union in Collinsville, IL is seeking a Member Service Supervisor to lead the frontline service team and strengthen member relationships. You will manage teller operations, ensure accurate balancing, and drive exceptional service while coaching staff under the Branch Manager’s guidance.

The role emphasizes coaching tellers, educating members about SCU products, and maintaining regulatory compliance.