Financial Services Call Center Pro (Hybrid)

Scott Credit Union; Edwardsville (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

401(k) employer match

Medical, dental, vision, and life保险

Short-Term Disability, maternity leave

Dress for your day

Job summary

Scott Credit Union in Edwardsville, IL is seeking a Financial Service Representative for our Call Center. You will handle member transactions, explain products, and provide friendly, accurate service in a fast-paced, team-oriented environment.

This role starts on-site with potential for hybrid or remote after probation. You’ll engage with members, respond to inquiries, and guide them to the right financial solutions while upholding the credit union's service standards and values.

Qualifications

• High school diploma or equivalent is required.
• Six months of call center experience or six months in a financial institution.
• PC experience including Microsoft Windows applications.

Responsibilities

• Process basic financial transactions for members (e.g., balance inquiries, transfers, payments, checks).
• Respond to routine member inquiries regarding account operation and services.
• Operate computer to post transactions and update member information.
• Educate members on Scott Credit Union products and services; refer to Loan Center or Mortgage Department as needed.
• Perform other member service functions as needed.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Windows applications

Job description

Scott Credit Union in Edwardsville, IL is seeking a Financial Service Representative for our Call Center. You will handle member transactions, explain products, and provide friendly, accurate service in a fast-paced, team-oriented environment.

This role starts on-site with potential for hybrid or remote after probation. You’ll engage with members, respond to inquiries, and guide them to the right financial solutions while upholding the credit union's service standards and values.