Member Experience Banker - Branch Network

Scott Credit Union; O'Fallon (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

11 paid holidays and competitive PTO

401(k) with employer match

Medical, dental, vision, and life-ins

Short-Term Disability, including MLO

Dress for your day policy

Supportive, team-oriented culture

Job summary

Scott Credit Union seeks a Financial Service Representative for the O'Fallon, IL branch. This on-site, full-time role focuses on delivering exceptional member service, educating members on SCU products, and supporting branch goals through cross-selling and accurate transactions.

The position requires at least one year of customer service experience, a high school diploma, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Personal computer experience to include Microsoft Office products.

Responsibilities

• Identify, educate, present and cross-sell SCU products and services to new and existing members in line with SCU’s engagement model.
• Meet individual sales and operational goals and assist the branch team in achieving branch goals.
• Process financial transitions for members including opening and closing accounts; input, review, negotiate and close loan applications; process deposits and withdrawals.
• Open and close teller terminals, balance cash, and remit daily work.
• Conduct OFAC screens as per policy and report positive matches to the BSA Group; complete CTR and SAR as required.
• Provide prompt, professional, helpful, knowledgeable member service and resolve member concerns.

Skills

Customer service

Microsoft Office

Cash handling

Education

High school diploma or equivalent

Job description

Scott Credit Union seeks a Financial Service Representative for the O'Fallon, IL branch. This on-site, full-time role focuses on delivering exceptional member service, educating members on SCU products, and supporting branch goals through cross-selling and accurate transactions.

The position requires at least one year of customer service experience, a high school diploma, and proficiency with Microsoft Office.