Member Service Supervisor

Scott Credit Union; Collinsville (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

Scott Credit Union in Collinsville, IL is seeking a Member Service Supervisor to lead the frontline service team and strengthen member relationships. You will manage teller operations, ensure accurate balancing, and drive exceptional service while coaching staff under the Branch Manager’s guidance.

The role emphasizes coaching tellers, educating members about SCU products, and maintaining regulatory compliance.

Qualifications

• Customer service experience in financial services is required.
• Ability to coach tellers and develop staff.
• Strong communication and relationship-building skills.

Responsibilities

• Oversee teller line operations and balance transactions.
• Educate members about SCU products and services; ensure regulatory compliance.
• Train tellers and mentor staff to meet cross-sell goals.
• Handle member concerns and resolve issues to maintain satisfaction.

Skills

Customer service

Team leadership

Communication

Coaching

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $20.04 To $25.05 Annually

Member Service Supervisor — Branch Network Department; Collinsville, IL Branch

Scott Credit Union is hiring a Member Service Supervisor in Collinsville, IL to lead our frontline service team, support our members and help strengthen our connection with the community. If you're passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we'd be excited to welcome you to our award-winning team.

Schedule:Full-time | Monday–Friday; Saturday rotation as scheduled

Work Location Status:Fully on-site at the Collinsville, IL Branch.

About the Role

Member Service Supervisors are responsible for running an efficient, operationally sound teller line. This includes completing monthly reports, balancing and processing transactions in an accurate, timely manner. They are to educate their team members as well as SCU members about SCU products and services. Coaching and development of the teller line staff, with guidance from the Branch Manager, is key.

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 10 paid holidays and competitive PTO


• 401(k) with employer match


• Medical, dental, vision, and life insurance


• Short-Term Disability, including maternity leave


• \"Dress for your day\" policy


• Supportive, team-oriented culture

What You'll Do

• Develops schedules and ensures assistance to tellers is available at all times to provide an adequate level of teller service to members.


• Daily, ensures all teller transactions (cash, checks, other forms of funds) and ATM machines are balanced, reconciled, encoded, and appropriate clearing deposits made to the Federal Reserve.


• Investigates member concerns, researches and finalizes a resolution. Ensure we are meeting expectations with member service satisfaction results.


• Trains tellers in practices and procedures, including hold-up and robbery, regulatory compliance (i.e. Regulation CC) and credit union philosophy.


• Trains tellers on SCU Products and Services and acts as a mentor and coach to assist tellers with meeting cross sales goals.

What You Bring

• High school diploma or equivalent


• Minimum two years of diversified experience working in a retail sales or financial services environment


• Personal computer experience to include Microsoft Office products

Is This You?

• You're energized by creating meaningful connections and delivering strategic solutions


• You stay focused under pressure and prioritize precision in your work


• You take initiative, own your projects, and consistently aim for high-quality results


• You're looking to build a long-term career where your skills can grow and evolve

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

financial institution; cash handling; teller;