Member Service Representative (Teller)

Scott Credit Union; Fairview Heights (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

11 paid holidays

Competitive PTO

401(k) match

Medical, dental, vision

Life insurance

Short-Term Disability

Dress for your day

Supportive culture

Job summary

Scott Credit Union is hiring a Member Service Representative (Teller) in Fairview Heights, IL to help support our members and strengthen our connection with the community. You’ll educate members on SCU products and services and deliver an exceptional member experience in a fast-paced environment. Schedule: Full-time, Monday–Friday with Saturday rotation as scheduled.

On-site in Fairview Heights, IL. You’ll operate teller terminals, balance cash and process transactions accurately while upholding

Qualifications

• High school diploma or equivalent.
• Personal computer experience including Microsoft Office products.

Responsibilities

• Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
• Perform required OFAC screens and report any positive matches; comply with CTR and SAR.
• Foster and maintain relationships with members; investigate concerns and resolve with branch management; ensure member service satisfaction.
• Educate members on SCU products and services including referrals to FSRs, mortgage, business lending/services and investments.
• Daily opens and closes Teller terminal, accounts for cash, balances to teller terminal close report and remits daily work to Teller Supervisor.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative (Teller)

Active - Regular Full-Time Support Fairview Heights, IL, US

Salary Range: $18.00 To $20.71 Hourly

Member Service Representative (Teller) — Branch Network Department; Fairview Heights Branch

Scott Credit Union is hiring a Member Service Representative (Teller) in Fairview Heights,IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.

Schedule:Full-time | Monday–Friday; Saturday rotation as scheduled

Work Location Status:Fully on-site in Fairview Heights, IL.

About the Role

Member Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience.

Why Join Scott Credit Union?

Scott Credit Union has been designated a TopWorkplacebytheSt.LouisPost-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11paidholidaysandcompetitivePTO
• 401(k)withemployermatch
• Medical,dental,vision,andlifeinsurance
• Short-Term Disability, including maternity leave
• “Dressforyourday”policy
• Supportive, team-oriented culture

What You’ll Do

• Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
• Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
• Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.
• Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.

What You Bring

• High school diploma or equivalent
• Personal computer experience to include Microsoft Office products

Is This You?

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolve

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

teller, universal banker, cash handling, financial institution