Member Service Specialist (Teller) — Growth & Benefits

Mountain America Credit Union; Springville (UT); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Starting $17.50/hour plus incentives

Performance reviews with pay increases

Medical and dental benefits

Paid time off, volunteering, holidays

401K matching

Tuition assistance

Professional development

Zusammenfassung

Mountain America Credit Union in Springville, Utah seeks a full-time Member Service role to deliver exceptional service, open accounts, and support members with transactions and products. The position emphasizes cross-selling, using MACU tools, and maintaining high member satisfaction.

Requires a high school diploma and at least six months of customer service experience; a valid driver’s license is required. Comprehensive benefits accompany competitive pay and ongoing professional development.

Qualifikationen

• High school diploma or equivalent.
• At least six months of customer service experience.
• A valid driver’s license is required.

Aufgaben

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
• Consistent focus on increasing member satisfaction and account retention
• Expected to meet sales and service goals
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Kenntnisse

Customer service

Communication

Sales

Cross-sell

Problem solving

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

Mountain America Credit Union in Springville, Utah seeks a full-time Member Service role to deliver exceptional service, open accounts, and support members with transactions and products. The position emphasizes cross-selling, using MACU tools, and maintaining high member satisfaction.

Requires a high school diploma and at least six months of customer service experience; a valid driver’s license is required. Comprehensive benefits accompany competitive pay and ongoing professional development.