Member Service Specialist - Onsite Banking Impact

Zealcu; Michigan; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Job summary

Zeal Credit Union in Livonia, MI is hiring a Full-Time Member Service Representative to deliver exceptional customer service and support to members in a fast-paced, onsite environment.

You will handle daily transactions, open accounts, and assist with loan intake while educating members about solutions that fit their financial goals. The role emphasizes teamwork, attention to detail, and proactive service to strengthen member relationships.

Qualifications

• 6 months of customer service experience.
• Passion for helping others.
• Strong problem-solving skills.
• Initiative taker.
• Excellent communication skills.
• High attention to detail.
• Punctuality and regular onsite attendance.

Responsibilities

• Service members with day-to-day transactions and balance drawer accurately.
• Open new accounts and facilitate loan intake.
• Educate members about products and services to help them make informed decisions.
• Build lasting relationships and deliver exceptional service.

Skills

Customer service

Problem solving

Communication skills

Initiative

Attention to detail

Punctuality

Onsite attendance

Job description

Zeal Credit Union in Livonia, MI is hiring a Full-Time Member Service Representative to deliver exceptional customer service and support to members in a fast-paced, onsite environment.

You will handle daily transactions, open accounts, and assist with loan intake while educating members about solutions that fit their financial goals. The role emphasizes teamwork, attention to detail, and proactive service to strengthen member relationships.