Member Experience Specialist

Zealcu; Michigan; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Job summary

Zeal Credit Union in Westland, MI is seeking a Full-Time Member Service Specialist to deliver exceptional member service, handle daily transactions, and open new accounts. You will educate members on products and services while balancing your drawer and processing loan intake.

The role emphasizes teamwork, initiative, and accurate, friendly service. Compensation includes medical, dental, vision, 401(k), life insurance, PTO, sick time, and paid holidays.

Qualifications

• Six months of customer service experience.
• Passion for helping others.
• Strong problem-solving skills.
• Initiative taker with proactive mindset.
• Excellent communication and attention to detail.

Responsibilities

• Serve members with day-to-day transactions and balance drawer accurately.
• Open new accounts and facilitate loan intake.
• Educate members about Zeal Credit Union's products and services.
• Deliver exceptional customer service and build lasting member relationships.

Skills

Customer service

Problem solving

Communication

Initiative

Attention to detail

Punctuality

Onsite attendance

Job description

Zeal Credit Union in Westland, MI is seeking a Full-Time Member Service Specialist to deliver exceptional member service, handle daily transactions, and open new accounts. You will educate members on products and services while balancing your drawer and processing loan intake.

The role emphasizes teamwork, initiative, and accurate, friendly service. Compensation includes medical, dental, vision, 401(k), life insurance, PTO, sick time, and paid holidays.