Member Service Specialist - Hybrid

Franklin Mint Federal Credit Union, Inc.; Pennsylvania; Híbrido; USD 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Team-Based Incentives

Referral Incentive Opportunities

Generous Paid Time Off

Medical, Dental and Vision plans

401K with employer contribution and 1:

Descripción de la vacante

Franklin Mint Federal Credit Union, Inc. in Chadds Ford, PA is seeking a highly service-oriented Member Service Advisor I for a hybrid role.

You will handle routine member transactions, answer questions, and guide members to suitable financial solutions with accuracy and courtesy. You will learn FMFCU products, deliver exceptional service, and refer opportunities to internal partners while maintaining confidentiality and compliance with BSA/OFAC policies.

Formación

• 1 year in retail or call center required.
• High School Diploma or GED required.
• Secondary language skills desirable.

Responsabilidades

• Accurately completes routine financial transactions and account maintenance.
• Responds to general member inquiries.
• Educates members on self-service tools and remote delivery options.
• Maintains high service standards and confidentiality; adheres to BSA/OFAC policies.
• Identifies fraud and refers issues beyond authority to supervisor.

Conocimientos

Customer/Member Service

Interpersonal/Team Player

Motivated/Works Independently

Sales/Negotiation Skills

Analytical/Problem Solving

Organizational Skills

Detail Oriented

Verbal/Written Skills

Microsoft Office

Prioritize/Multi-task

Educación

High School Diploma or GED

Descripción del empleo

Franklin Mint Federal Credit Union, Inc. in Chadds Ford, PA is seeking a highly service-oriented Member Service Advisor I for a hybrid role.

You will handle routine member transactions, answer questions, and guide members to suitable financial solutions with accuracy and courtesy. You will learn FMFCU products, deliver exceptional service, and refer opportunities to internal partners while maintaining confidentiality and compliance with BSA/OFAC policies.