Member Engagement Specialist - Hybrid/Remote Concierge

Service 1st Federal Credit Union; Danville (PA); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Service 1st Federal Credit Union is seeking a Member Service representative in Pennsylvania to assist members and potential members with requests, explain services, and resolve issues across traditional and digital channels. The role focuses on routine transactions, cross-selling products, and maintaining high customer satisfaction.

The position offers a hybrid work-from-home option after one year, with a rotating schedule and scheduling flexibility as approved by management.

Qualifications

• Requires a minimum of one to three years of similar or related experience.
• Requires a high school education or GED.
• Requires well developed interpersonal skills for communicating with members.
• Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.)
• Requires good organizational skills.
• Requires an in depth knowledge of credit union systems, including and not limited to core processing system, telephone equipment, email system and other systems supporting member service.

Responsibilities

• Performs routine member transactions and answers questions through multiple engagement channels.
• Researches and resolves member account questions and concerns; provides follow up as needed.
• Explains services to members and potential members to generate additional business.
• Answers questions on deposit and loan products while supporting the Member Solutions Specialist.
• Performs other duties as assigned.

Skills

Interpersonal skills

Math skills

Organizational skills

Core systems knowledge

Education

High school education or GED

Job description

Service 1st Federal Credit Union is seeking a Member Service representative in Pennsylvania to assist members and potential members with requests, explain services, and resolve issues across traditional and digital channels. The role focuses on routine transactions, cross-selling products, and maintaining high customer satisfaction.

The position offers a hybrid work-from-home option after one year, with a rotating schedule and scheduling flexibility as approved by management.