Member Service Specialist — Growth & Impact in Banking

Fort Bragg Federal Credit Union; Fayetteville (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Fort Bragg Federal Credit Union is seeking a teller to process a variety of financial transactions and assist members with inquiries about products and services. The role emphasizes accuracy, confidentiality, and excellent customer service in a welcoming, on-site environment.

The position requires basic cash handling experience and a High School Diploma, offering opportunities for growth within a supportive team and a values-driven culture.

Qualifications

• Strong communication skills and the ability to communicate effectively with members either in person or on the phone.
• Good math skills and an aptitude for figures.
• Ability to maintain confidentiality with member and credit union information.

Responsibilities

• Process all transactions, to include loan payments, share deposits, share draft deposits, share withdrawals, share draft withdrawals and account transfers, in a timely and efficient manner.
• Provides money orders and savings bond redemptions.
• Interviews members and potential members regarding all Credit Union services, Member eligibility, benefits and responsibilities and explain features and benefits of products and services.
• On a rotating basis, will work the reception/first impression desk to assist in directing member traffic, answering inquiries and signing in members for service.
• Balances and maintains a secured cash drawer, reports outages, and assists with telephonic withdrawals and transfers.

Skills

Communication skills

Cash handling

Customer service

Math aptitude

Education

High School Diploma

Job description

Fort Bragg Federal Credit Union is seeking a teller to process a variety of financial transactions and assist members with inquiries about products and services. The role emphasizes accuracy, confidentiality, and excellent customer service in a welcoming, on-site environment.

The position requires basic cash handling experience and a High School Diploma, offering opportunities for growth within a supportive team and a values-driven culture.